Member can't log in

cookies can get damaged, especially on some browsers more than others ......
Have your member clear her cookies and browser cache as well, and try again.

Brian, if you are referring to the "SHE" in the original message posted by desplainestoastmasters (club # 1645), its Theresa M Arcega. (in my original attached PDF, I showed both the original Membership list and Guest list (though I since deleted to two struck-through names thinking that generated the message). I telephoned her tonight and she still has the issue when she quickly tried to login. I'll suggest clearing her browser cash and cookies. The other idea I had was to delete her as a member, and then add her again to force the acceptance. Should I try it?) BTW, I see another person posted the same issue in a new thread but she hasn't receive any reply to hers yet.

desplainestoastmasters:
Please ask your member to read/check the message before she starts typing anything (that should be the message you originally reported - not an error).
Ask her to describe what happens after she has typed the first part of her email, name or username, and selected her name from the dropdown list that appears, entered her password and clicked "authenticate/login".

Do NOT delete her - all of her agenda history will be deleted too.

Thank you Pam and Brian for clearly resolving our issue. (I hadn't thought about clearing cache or cookies, since I don't regularly "house clean" when I shut down nightly.

Just got an email from my Treasurer (Theresa M Arcega) who reported that she can now log-in.
While she didn't say, I suspect she cleared her cache and cookies this time; when I telephoned her Friday and said she was not able to log in, I suspect she hadn't. (Suggesting my clearance of the two Guests from the Guest list had no bearing on resolving the problem,) I'm glad I hadn't deleted her entry - I forgot all about losing her FTH history of roles.

PS, I see there were multiple "Member log in" or "Member can't log in" threads started, all describing the same message. I hope you found them.

I would be interested in knowing her operating system and browser and version.