Member can't log in

One of my members, the Treasurer, reported that she can't log into her account and was getting the following error message: “you must be added by the website administrator and have approved your addition to this website before logging in.”

At first, until she sent me the exact message above, I thought that maybe Steve was testing a software change when she tried to log in, but that doesn't appear to be the case. Then I thought maybe she was logging in with her Gmail account rather than her Yahoo account that was registered when she joined years ago, but that also doesn't appear to be the case either. Finally, I suggested that she use her name (and select the full name that pops up - like I do. Her latest reply says that doesn't work. either.

My interpretation of the message suggests that she was recently added but hadn't given permission. But she's a long enough member (since 2016) that she didn't need to approve her inclusion. She wanted to send a second Dues Management message for our 2/18 meeting and update the two checks received at the 2/4 meeting, but can't. She successfully sent the first Dues Management message for our 2/4 meeting. So something changed between after 2/4 and before 2/18. What changed?? (Attached is our Member Management page listing all members, plus our Guest list where I was experimenting with creating one for the first time between 2/4 and 2/18. )

Has the "CC" been added to her name on your website recently? If so, the original name might be stuck in her cache, so when she selects her name she is actually selecting her name without the "CC".

Get her to enter her email address rather than her name, and make sure that when she selects her name the CC is shown. Otherwise she will need to clear her cache (if that is the problem).

"Has the "CC" been added to her name on your website recently? If so, the original name might be stuck in her cache, so when she selects her name she is actually selecting her name without the "CC".
Thank you Pam for your suggestion. NO, she earned her CC in 2018, which is about when I added it.
I'll also suggest that she keep using her Yahoo account login (or doesn't it matter if she used her Gmail account instead?

She was able to log in and send the Dues Management message before the 2/4 meeting; but couldn't access her account (to even sign-up for agenda or send another Dues Management message before the 2/18 meeting) since.

The ONLY thing different was that after 2/4 and before 2/18 I as Administrator began experimenting using the GUEST list option for the first time, adding 2 recent guests into a GUEST list (without their permission), along with myself using a different email address. As the attachment shows, The 2 guest entries are still strike-through indicating they never approved their admission into the Guest list. Could a mix-up between the Guest list and Member list have set a flag that locked her out? (Note: I've heard no similar complaints from other members who logged into input speech info or sign-up for roles? I'll remove the 2 guests from the GUEST list and see if that helps her "unlocks" her access..

“you must be added by the website administrator and have approved your addition to this website before logging in.”

is not an error message - that is the default message that shows on the form when anyone clicks the Member Login button. Is she actually trying to log in after seeing that message?

Guest lists don't affect member lists - the only time there will be a problem is if you have a duplicate email address, in which case you'll get an error message and won't ba able to add the person to the second list.

It doesn't matter which email address the member uses - she can even use two.

If she is selecting her name from the drop down and entering a password, she should be able to log in. She'll get an error message (in a pale red box) if she enters an incorrect name / password combination).
If she has forgotten her password she should leave the password field blank and check her email for login instructions.

"is not an error message - that is the default message that shows on the form when anyone clicks the Member Login button. Is she actually trying to log in after seeing that message?"

She tries but she can't Log in. (As I said earlier, she was able to log-in before 2/4 and send a DUES MANAGEMENT message and sign-up on agendas. Then I added myself and 2 others into a GUEST list; I accepted, the other two didn't reply. Today 2/19 I deleted both of the struck-guests. Now I am awaiting to hear from her if that "unlocked" her inability to sign-in. So far no email, so I assume she was too busy to read my email and try again.

There are NO OTHER new members added in weeks; just the 2 guests whose info was "struck-out" and I have since deleted on Tuesday! So what is causing the message to be generated if she is NOT the one?

What's my next step? Should I delete her as a member, then re-enter her again and let her accept?

I was hoping that Steve could uncover the cause since he implemented the required changes.

"Otherwise she will need to clear her cache (if that is the problem). " How does one clear a Cache?
If I don't know how, maybe she doesn't either.

I am having the exact same issue. Problem is, I am the site adminstrator for my club. It's an authentication issue for sure. So I leave the password blank, get the email, then get a message that this is not the most current email but there is no other. Completely frustrating. I am absolutely unable to log in. Any help is appreciated. I tried in IE and Chrome, no difference.