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System trying to send to old email address

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4 years 4 months ago #83458 by Gordonyee
A member used to have the email address richard@richardtardif.com .

He changed it, and that email is no longer anywhere in the system that we can find.

Still, whenever we send an email to members-9750@toastmastersclubs.org, we get an error message saying that his email is not working.

"richard@richardtardif.com appears to be an invalid or non-working recipient email address. (No advertised SMTP servers are accepting mail.)

*** Please check the email address to make sure it is not misspelled. ***"

Both the member and I have logged in and cannot find that old address listed anywhere.
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4 years 4 months ago #83461 by Brian
richard@richardtardif.com is his secondary email address.

I sent an email to Richard and it went through
Apr 7 14:59:56 toastmastersclubs sendmail[11983]: 137ExjJm011979: to=<richard@richardtardif.com>, ctladdr=<server@toastmastersclubs.org> (501/502), delay=00:00:11, xdelay=00:00:11, mailer=esmtp, pri=151254, relay=mail.richardtardif.com. [162.241.216.77], dsn=2.0.0, stat=Sent (OK id=1lU9eu-001fa0-1j)
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4 years 4 months ago #83464 by Gordonyee
Thanks, but there is still an issue.

It turns out that the member does still have the account and did receive your test message.

BUT!

He doesn't have it listed as a secondary address anywhere that we can find, and we are still getting a bounce as described when sending to the members address.

Is it possible on your end to see where the address is listed and remove it?
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4 years 4 months ago #83465 by Brian
Before I sent the message I checked his profile and it was in the secondary email. Go look for yourself.
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4 years 4 months ago #83466 by Gordonyee
Finally found it.

When looking at the members list, it has only the primary. I had to click on the member card to see it.

Thanks.
The topic has been locked.
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