Member gets moved to past member

Our VP of Education gets continually moved to past member. What causes this? What can we do to prevent it from happening again

What is your club number, without it we can do nothing for you.

Our club is 03966637 - Gotham Speakers

Does your VPE forward any emails that they receive through FTH distribution lists or officer emails?
(It is relevant.) e.g. forwarding agenda emails to meeting guests.

yes he forwards emails to other members and guests

Your club has Not A Member? Links enabled for emails through FTH. If those emails are forwarded to another person and that person clicks the link, you would get the result you are seeing.

Either disable the feature in Email and Contact Forms, delete the link from emails prior to forwarding, or don't forward emails containing the links.

The links are coded to work specifically for the original recipient.