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3 years 6 months ago #86625 by Rigved
Hello I am the site-admin for :
Website URL:  4901601.toastmastersclubs.org
Club Name: TOASTMASTERS INTERNATIONAL - NIT TRICHY
Current Admin Name: Rigved Sanku

And I dont receive any email for the login key when I click on forgot password during admin-login
The registered email id is : sankurigved@gmail.com
I am unable to login as member as well, with my credentials....this issue has been since today, and I dont understand why has this happened so suddenly
Hope to here from the suport team soon.
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3 years 6 months ago #86626 by Rigved
Hello I am the site-admin for the :
Website URL:
  4901601.toastmastersclubs.org
Club Name: TOASTMASTERS INTERNATIONAL - NIT TRICHY
Current Admin Name: Rigved Sanku

I am not receiving any email once clicked on forgot password for the login-key while logging in as site-admin
I am also unable to login as member, this issue I am facing since today morning, though earlier it worked as fine
What could be the problem?
 
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3 years 6 months ago #86628 by NotLiable
Is the e-mail address sankurigved@gmail.com correct?  That's the e-mail address in your club's FTH system for the Administrator E-mail.
I tested with my home club and the e-mail came right through.  Not sure if you took the same steps, so here they are:
1) Browse to club's FTH site.  Not logged in yet in any capacity.
2) Click "Login as site admin" button.
3) Without entering anything in any boxes, click on the "Did you forget your password?" link.
4) You should see in the login dialog box the message "A login key was sent to the administrator e-mail address on file. If you do not receive it right away, contact us at support.toastmastersclubs.org ."
5) I'll end with the obvious: check spam/junk folders in the Gmail account.

I hope that helps.
Art
The following user(s) said Thank You: NSB
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3 years 6 months ago #86629 by Brian
I can see the emails being sent check your spam/junk folderTo:[sankurigved@gmail.com] CC:[] Subject:[Toastmasters International, NIT Trichy Administrator Access for Forgotten Password] SUCCESS (Form Email) Fri 2022/01/14 14:28:40 UTC Club:[4901601] From:[server@toastmastersclubs.org]
Jan 14 14:28:40 toastmastersclubs sendmail[21710]: 20EESePC021706: to=<sankurigved@gmail.com>, ctladdr= (501/502), delay=00:00:00, xdelay=00:00:00, mailer=esmtp, pri=122261, relay=gmail-smtp-in.l.google.com. [172.217.222.26], dsn=2.0.0, stat=Sent (OK 1642170520 s19si2720968qta.480 - gsmtp)
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