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Officers email not working - too many hops

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2 years 10 months ago #88892 by debling03
Hello -
We have had difficulty sending emails to our officers@toastmastersclub email and to the membership email for our club too. Club 8735 Kaiser Toastmasters. This has been happening for the past several weeks. When we send emails to the officers list, I get emails returned to me saying it is undeliverable due to "too many hops." 
I posted once regarding this issue, but my inquiry seems to have been deleted.
Thank you for your assistance.
Best,
Debbie
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2 years 10 months ago #88893 by Brian
We require you to be precise.
Exactly what email address are you sending to?
What email address are you sending from?

Please post the full bounced email with the raw email header.
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2 years 9 months ago #88895 by debling03
Hello - 
It just occurred to me that the emails that are being returned are the ones that are addressed to KP.org emails. Perhaps our firewalls are preventing these emails to be sent to KP addresses? We have successfully sent emails to KP staff in the past. This issue began in April and has remained until my last testing time which was last week.

Please see sample email return language below:
The email address is: officers-8735@toastmastersclubs.org for the officers email. This email is being sent to the following people: 
Katherine Mollure <Katherine.Mollure@kp.org>
Joanna L Barreras <Joanna.L.Barreras@kp.org>
Ma Natalie Firmeza <Ma-Natalie.Firmeza@kp.org>
Latika Kapoor <lkapoor.92@gmail.com>
Kate E Kim <Kate.E.Kim@kp.org>
Kelley N Mizukami <Kelley.N.Mizukami@kp.org>
Deborah S. Ling Grant <Deborah.S.Ling-Grant@kp.org>

The membership email is: members-8735@toastmastersclubs.orgHere is an example of the email that gets sent to the sender- too many hops? Your email message to could not be delivered and was returned to the FreeToastHost server. Details are as follows:                 Recipient Email Address: Email Subject: Debbie to complete Area director report Tues                Date Sent: Fri, 23 Sep 2022 15:46:25 +0000                 Diagnostic Code: 554 5.4.6 Too many hops                Delivery Status: 5.4.6                Date Last Attempted: Fri, 23 Sep 2022 16:20:18 GMT NOTE: This email address may be invalid or non-working and should be changed, deleted, or updated to allow delivery.                Refer to the following user documentation for other ways that your recipient may be able to use to remedy this problem:                                    If you have any questions about this, please visit us at   .Thanks for your help!Best,Debbie 
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2 years 9 months ago #88896 by Brian
Please try again tomorrow and let me know if it is still an issue.

I do see emails from @kp.org going through the system.
Code:
Oct 4 15:30:43 toastmastersclubs sendmail[29329]: 294FUgX0029329: from= , size=23121, class=0, nrcpts=1, msgid= , proto=ESMTP, daemon=MTA, relay=mx0a-00000703.pphosted.com [148.163.135.169] Oct 3 18:23:35 toastmastersclubs sendmail[8600]: 293INZL6008600: from= , size=17458, class=0, nrcpts=1, msgid= , proto=ESMTP, daemon=MTA, relay=mx0b-00000703.pphosted.com [148.163.139.169]
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2 years 9 months ago #88901 by debling03
Hello Brian -
I can report that I sent another email to This email address is being protected from spambots. You need JavaScript enabled to view it.  and two recipients wrote back confirming that it went through fine:
eunkim.id@hotmail.com 
Joanna.L.Barreras@kp.org 

The email to Kelley.N.Mizukami@kp.org was returned to me with too many hops. I have not received kick-backs from anyone else.
Also, our Secretary sent out the agenda for our next meeting via: clubs.org and I can confirm that I received it and Joanna Barreras above also confirmed she received it.
Joanna.L.Barreras@kp.org
Deborah.s.Ling-grant@kp.org

Please see below:______________________________________________________________________Your email message to This email address is being protected from spambots. You need JavaScript enabled to view it. could not be delivered and was returned to the FreeToastHost server. Details are as follows:                 Recipient Email Address: This email address is being protected from spambots. You need JavaScript enabled to view it.                Email Subject: Test email                Date Sent: Thu, 6 Oct 2022 15:53:00 +0000                 Diagnostic Code: 554 5.4.6 Too many hops                Delivery Status: 5.4.6                Date Last Attempted: Thu, 6 Oct 2022 16:13:11 GMT NOTE: This email address may be invalid or non-working and should be changed, deleted, or updated to allow delivery.                Refer to the following user documentation for other ways that your recipient may be able to use to remedy this problem:                                  urldefense.com/v3/__https://support.toas...ZZB-x918INNQl_-ZgCA$    If you have any questions about this, please visit us at urldefense.com/v3/__https://support.toas...ZZB-x918INNRz4PgFbQ$
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2 years 9 months ago #88916 by Brian
let me kn ow if you are still getting the error for
This email address is being protected from spambots. You need JavaScript enabled to view it. 



 
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