User can't login to the Free ToastHost agenda for our Speak-IT site

Hello support, I have a member who just reinstated her membership. She can no longer log into our Speak-IT agenda page. She receives the agenda email that I send to the group but she can't login. I also have a member who never received  the Free Toast Host opt in email. He check spam and junk.

Club name: Speak-IT - 05579718
member name: Sarahi Silva
email address: sarahi.silva@ipaper.com

I also have a member who never received  the Free Toast Host opt in email. He check spam and junk.

Member name: Doug Tree



 

What error does Sarahi have when trying to log in?  If she has forgotten her password she should leave the password field blank, click authenticate/login, and follow the instructions provided.

The opt-in email to Doug was sent successfully on 4 January.  I've sent another one now - please ask him to look out for it