Unable to generate Opt in email to returning member

Greetings, 
Over the past month I have been attempting to send an "opt in" to FTH email to a returning member to no avail. She is simply not receiving it. I tried to send a test email to myself and I also have not received the opt in email. I would like to request assistance with this issue. 

Johna Hill 
VP Membership at West Pearland Toastmasters 
Club #: 3614557

 

It's not possible to resend the opt-in to yourself. There's no one in your member list awaiting opt-in. (no one has the line through their name.) Your returning member is probably in the Former Members tab and you can move them to the Members tab.

For anyone having trouble receiving mail; read this document;

support.toastmastersclubs.org/doc/item/e...embers-receive-email

Beyond that, we'll need at least a first name to investigate specific issues.