New Member cannot log into our site

I am referring to new member (2 months and still cannot get in) Dan Barber. This is for Gainesville Toastmasters..  I have entered him in Quick Add and saw that he had been added before incorrectly.  I finally got that resolved ,and resent the opt in email which he did opt in but when he goes into our site he can enter his name or email and his name does not come up for him to create a password.  Please help me get to the bottom of this mystery.  Kathy Neumiller

We would need your club number to investigate.

It might be that the member was previously added to a different (non-member) tab in Membership Management.

Club 2520

Your website still shows Dan as not having opted in.  

It is possible that mistakenly Dan clicked on something other than the opt-in.   All the emails new members sometimes get can be a bit overwhelming and confusing.

My suggestion:  Coordinate a bit closely w/ Dan...  Use the re-send opt-in email feature from the drop-down menu in membership management to send Dan a "fresh" opt-in email that lands at the top of his inbox.  After doing this, quickly tell Dan that you sent it and ask him to look for the most recent opt-in email... tell some words from the opt-in email to search for in his inbox.   

1) Dan cannot log in until he opts in.
2) Dan's email was wrong gmail only has 1 L
I have corrected resent the opt-in email

Brian wrote:

2) Dan's email was wrong gmail only has 1 L
I have corrected resent the opt-in email

 

Oh, that will make a difference.