[FreeToastHost] Message Not Delivered Issue

Some of our members have reported that messages are not being delivered when emailing the using the members-9961@toastmastersclubs.org and the officers-9961@toastmastersclubs.org distribution emails. The latest instance happened in our EXCOM last night when our Club President tried to send a note to the members-9961@toastmastersclubs.org from her FTH site registered email, rebswearingen@gmail.com.

After she sent the note, I immediately saw three alert messages in my inbox [1]. The first two [2] [3] [4] [5] simply indicated they were from "server" and had no contents in the body. The third message [6] indicated it was from the FreeToastHost Server and included the below in the body and attachment [7];

Your message to (This email address is being protected from spambots. You need JavaScript enabled to view it. in This email address is being protected from spambots. You need JavaScript enabled to view it.) had the following error and was not delivered (2 retries):
         [] Failures=[] Recipients=[]
NOTE:  This may be due to an invalid recipient address or high email volume at this time--try again later.

The distribution feature from FTH is mission critical for sustainable membership communications. Any assistance in resolving these issue would be greatly appreciated.

Attached Artifact references[1] Mailbox View 
[2] Error Message 1 Header
[3] Error Message 1 Metadata
[4] Error Message 2 Header
[5] Error Message 2 Metadata
[6] Message Not Delivered Header
[7] Attachment included with Message Not Delivered email "email_176550220992215"
Thank you for your consideration.

Cheers,
Tim

Tim Swearingen
Virtual Business Card:  propps.me/tmtim
Epicurean Toastmasters #9961  ( epicurean.toastmastersclubs.org/ )
 

What is she putting in the subject? Why is she utf-8 encode wrapping the subject?

Hi Brian,

This message was sent from a gmail account that was accessed in a Chrome browser. The subject line read:

Epicurean Club and Member Engagement - our Feedback Matters – Help Us Strengthen Our Club!

While I will agree that this is a long subject line, the sender did not do anything to apply "utf-8 encode wrapping the subject", something she does not even know what it is - let alone how to do in gmail.

Thank you.
Tim Swearingen
Virtual Business Card: propps.me/tmtim
Epicurean Toastmasters #9961 ( epicurean.toastmastersclubs.org/ )

Did she by chance cut and paste the title from say, a MS-Word Document or some other software , rather than typing the entire title manually?
Because that is a great way to accidentally include formatting information that some underlying code does not want, when you did not intend to do so.

We will be working on mail support soon and I hope we can find and solve all these annoyances.

Admittedly, it is entirely possible that she composed in another application (e.g. MS Word) and copy/pasted into the gmail. If we are saying that this use case is not supported, then I will take that away as the answer.