Member reported not receiving email sent to Officers email

Hi Support
We received from a senior club member who also serves as a club officer  whom recently reported not receiving emails sent to FTH officer email list below since early November, which means they would also not receive messages sent to the follow emails.

officers-654507@toastmastersclubs.org

We have verified the email address is listed correctly in the FTH system and are unable to determine why they recently stop receiving email and have been unable to confirm if the issue is still occurring or if there  are still any remaining issues that would prevent emails being forwarded to the email from being received by all designated members for that email..

Is it possible to confirm that the bounce count is reset to zero for the email account and to verify that there are no other issues that would prevent the below email from receiving emails that are forwarded from the officer email listed above?

• gmelalewisa4spotlight@gmail.co

Thanks in advance for any assistance!

Anthony White
Club Member
Spotlight Toastmasters Club #654507

I sent her a basic email from your club and I can see in the logs it was send to her. It will have gone to both of her gmail email addresses.

Dec 17 19:58:26 toastmastersclubs sendmail[3197143]: 5BHJwQwo3197137: to=<gmelalewisa4tm@gmail.com>,, ctladdr= (1001/1001), delay=00:00:00, xdelay=00:00:00, mailer=esmtp, pri=61132, relay=gmail-smtp-in.l.google.com. [142.250.31.26], dsn=2.0.0, stat=Sent (OK  1766001506 6a1803df08f44-88c5db7a815si4772486d6.121 - gsmtp)

Hi Brian
Thanks for your help and effort to test. Is it possible to confirm whether the email associated with the club treasurer account has the bounce count reset to zero?

treasurer-654507@toastmastersclubs.org

The reason for inquiring is I too was unable to receive messages briefly a couple months ago even though my email was listed correctly. I could not tell on my end that this was an issue and am not sure if there is an indicator that would allow for an officer to know if they are experience this issue, but this ultimately worked for me.

Thanks.
Anthony

Bounce count is zero for your treasurer. It did not require a reset to 0 at the time of my check.

I can see emails being sent to her 2 email addresses, get her to check her spam bucket. also add agenda@toastmastersclubs.org and server@toastmastersclubs.org to her contacts

Thanks  Brian for your response.  Is this step recommended because its a  gmail account?  Is it recommended to advise everyone having a gmail account to add  genda@toastmastersclubs.org and server@toastmastersclubs.org as contacts or is it only recommended when more than one email is used.

Anthony