Members emails are disappearing - club 2977

UPDATE
ALL of these accounts are gmail accounts. although not every gmail account was affected.
I just went in and re-added their gmail accounts. However I believe Andre Radatus, out webmaster had already corrected at least one of these and it reverted to the noemail notifications below.

Unrelated but WHY can I not just copy and paste emails into FTH? every one needs to be typed in full. Just one more place for errors to occur 



This is for Cherry Creek Toastmasters club 2977
as of today 14 of our member’ emails have been replaced with “noemail-177687922”@toastmastersclubs.org , noemail-1776872746”, noemail-1776872753”, noemail-1776872884”, noemail- 1776832191, noemail-1776804880, noemail-1776539258, noemail-1776607250, noemail-1776883014, noemail-1776607230, noemail-1776832198, noemail-1776832195, noemail-1776876941, noemail-1776832200

all have @toastmastersclubs.org. 
we have replaced some with correct emails but they have been replaced with the above notices

we use this distribution list for ALL club communications for every weekly meeting and with this problem we are really unable to continue to operate as usual. We need to find a resolution to this immediately or the club will need to figure out another way to run the club. This is a mess. FYI, last week l looked at this and noticed only a few. Today there are many.

can this be fixed??? Please advise 

there was a problem with gmail it has been corrected. Just put the emails back. Some may need a bounce reset just tell us which ones.

Thanks, good to know problems should be solved.
Our Presidents Gmail has not worked for many months. Can you do a bounce reset on this?
alyce.blum@gmail.com

also…
different issue, but this member has not been able to send or receive any club emails for over a year. He even changed his email.
michaelh@silvertipllc.com

thanks for all you do!

2977 wrote:

also…
different issue, but this member has not been able to send or receive any club emails for over a year. He even changed his email.
michaelh@silvertipllc.com


 

The related IP is not blocked by FTH. Email logs show successful deliveries to this address.

Check spam and complete the relevant steps in this document;

support.toastmastersclubs.org/doc/item/e...embers-receive-email

• The Bounce Count for Email Address [alyce.blum@gmail.com] has been reset to zero.

Thanks for the assistance. It seems the Gmail issue has been resolved.
you reset the bounce counter for Alyce.blum@gmailCom. This did not solve the problem as she still does not receive any of the club emails from either the Board or Member distribution lists. 
Any other remedies you can try? This is especially vexing as Alyce is club President and this definitely impacts her role.

Also, I misunderstood the issue with michaelh@silvertipllc.com account.
He IS able to receive emails from the distribution list. He is NOT able to send emails to the club or the Board using the lists.
Would love to help him fix this as it’s been going on well over a year. Any suggestions?

As a follow up to the michaelh@silvertipllc.com account note, he just got an error message which is in the pdf attached below
perhaps this can help identify the problem?