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some members unable to email agenda to group

  • jmayes
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some members unable to email agenda to group

12 years 7 months ago
#33436
Hello. Some members are unable to send the meeting agenda via email at club 1085163. I don't see any settings on the website that would prevent this. Do you have any ideas? The current agenda is 2/27.
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  • Brian
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Re: some members unable to email agenda to group

12 years 7 months ago
#33437
What error are they getting?

What Browser and version are they getting?
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant and Developer for FreeToastHost
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  • RogerM
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Re: some members unable to email agenda to group

12 years 7 months ago
#33438
A couple of ideas

Are they using Internet Explorer? If so, they need to make sure their cookie settings are correct: support.toastmastersclubs.org/doc
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  • jmayes
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Re: some members unable to email agenda to group

12 years 7 months ago
#33440
Yes with IE, various versions from 8 to 11. Cookies are enabled.
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  • SteveTheTechie
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Re: some members unable to email agenda to group

12 years 7 months ago
#33458
Ok I am seeing some email failures in our system error log related to the agenda email function.

I will be looking into this more... I request your patience. I may have some questions as I proceed.

First of all, are your members getting any visible error message, or is the email just lost in the "great email void"?
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Re: some members unable to email agenda to group

12 years 7 months ago
#33459
jmayes:

I have inserted some test code. Can you please attempt to email your agenda to your club again? That will help me capture some helpful info for this issue.
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