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Contact email address not working

  • EmilyMorgan
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Contact email address not working

9 years 2 months ago
#64427
Hi there,

We have been unable to get our contact email address, contact-2115@toastmastersclubs.org, to work. We have received many reports from guests that they have been unable to contact us with this address. Is it possible to investigate the issue and fix it? It would be very useful to have an email address to put on our brochures and Facebook.
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  • Brian
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Re: Contact email address not working

9 years 2 months ago
#64428
support.toastmastersclubs.org/doc/item/email-and-contact-forms
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant and Developer for FreeToastHost
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  • EmilyMorgan
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Re: Contact email address not working

9 years 2 months ago
#64429
Hi, thanks for this and we know how to enable the email. The problem is, when I enable it and send a test email, it seems to go through fine for me. But we continually get visitors saying that they get error messages when they try to use it. Is there any reason you can think of why this might be so? Of course, we might have mistyped it, and we do check for that. Is it possible that an outgoing email can be stopped by their provider?? It seems odd to me.
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  • Pam
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Re: Contact email address not working

9 years 2 months ago
#64432
Are they using the contact-us form, or have you published the contact-2115@toastmastersclubs.org email address?


Can you find out what the error message says?

Typos, as you've mentioned, would cause an email fail. If they use BCC the message won't go through. I see a few of those in the logs, but they seem to be spam messages.
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  • SteveTheTechie
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Re: Contact email address not working

9 years 2 months ago - 9 years 2 months ago
#64433
Ok, I looked into this and I sent you a test email. I thought it may be related to non-members, but my email went through just fine.

I did see where you were having issues in the past, 7/17/2017 is the most recent date of that. Did you enable the contact address around then?

Also, some of the non-members are using the wrong address, 2115@toastmastersclubs.org, which will not work for the contact address.

You have to make sure people are using the correct address... it is not arbitrary.

Wrong To address:
Code:
WARNING (Not Authorized: cmpwhite470@gmail.com; Bounced) Tue 2017/07/25 02:36:18 UTC Club:[2115] From:[cmpwhite470@gmail.com] To:[2115@toastmastersclubs.org] CC:[] Subject:[payment of fees for Andrew McCausland] ALL To:[] ALL CC:[]

Right To address:
Code:
SUCCESS (User Email) Fri 2017/07/28 02:50:56 UTC Club:[2115] From:[brangeneemily@gmail.com (Emily M Morgan)] To:[contact-2115@toastmastersclubs.org>vsmith7205@yahoo.com] CC:[] Subject:[test]
Last edit: 9 years 2 months ago by SteveTheTechie.
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