Migrating to FTH4

Your club admin received the instructions to update their admin password to access FTH4. (FTH3 admin passwords will NOT work in FTH4). Follow the instructions in the email and use 'Member sign in' in the top right corner to access the Club Admin account.

If you are not sure who the club admin is, in your member account; look at 'Club Officers and Members' > "Club Email addresses". The LAST item in this list is the person who is currently listed as your club admin.

If this is not correct, please complete and submit this form to change your club admin:
www.toastmastersclubs.org/welcome/change-admin/

Can't change FTH2 admin

  • kenbraly
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Can't change FTH2 admin

8 years 9 months ago
#67028
I'm the new VP-Education for club 4547. Our FTH2 website (4547.toastmastersclubs.org) has not been updated in over a year. The current officers do not know who the FTH2 admin is. I am trying to change the admin to myself for now.

When I go to the Club Admin Change Request page and put in my club number (4547), it says, "checking club number..." and just sits there. I can enter my name and email address, but the Submit button remains inactive because it never finds the club number. (I tried with a different club I belong to, and it couldn't find that one either.)

So I can't get into the site because I'm not the admin, we don't know who the current admin is or if that person is even a member, and it won't let me change the admin.

Is there something that can be done?

Thanks,
-Ken
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  • Brian
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Re: Can't change FTH2 admin

8 years 9 months ago
#67029
1) you need to fix the club contact email address on toastmasters.org you cannot use officers-nnnn@

2) then follow these directions to change the site admin.
support.toastmastersclubs.org/doc/item/w...-no-longer-available
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant and Developer for FreeToastHost
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  • SteveTheTechie
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Re: Can't change FTH2 admin

8 years 9 months ago
#67030
kenbraly wrote: I'm the new VP-Education for club 4547. Our FTH2 website (4547.toastmastersclubs.org) has not been updated in over a year. The current officers do not know who the FTH2 admin is. I am trying to change the admin to myself for now.

When I go to the Club Admin Change Request page and put in my club number (4547), it says, "checking club number..." and just sits there. I can enter my name and email address, but the Submit button remains inactive because it never finds the club number. (I tried with a different club I belong to, and it couldn't find that one either.)

So I can't get into the site because I'm not the admin, we don't know who the current admin is or if that person is even a member, and it won't let me change the admin.

Is there something that can be done?

Thanks,
-Ken

The admin change page works for me. We cannot do much else to investigate without more information: your browser, a screen capture, any javascript errors (via the developer console), etc.
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  • kenbraly
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Re: Can't change FTH2 admin

8 years 9 months ago
#67034
Thank you for the reply. I have the same problem in Firefox and Safari browsers (running on Mac).

Attached are the screen capture and Javascript console.

Clearly there are some Javascript errors; I hope you know what they mean!

Thank you for any ideas you have; is there something I need to change?

-Ken

P.S. Brian said we needed to change the club's contact email address on the TMI website. That's been done.
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Re: Can't change FTH2 admin

8 years 9 months ago
#67036
NOTE: The contact email(s), ken@kenb.com and efoi@hotmail.com, will be used for approval of this request.

The confirmation link has been sent to those listed as club contacts ( ken@kenb.com and efoi@hotmail.com ). You will be notified once one of the contacts confirms or denies the request.
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant and Developer for FreeToastHost
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Re: Can't change FTH2 admin

8 years 9 months ago - 8 years 9 months ago
#67037
You have a local issue with your PC, i have used the form and it works fine.
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant and Developer for FreeToastHost
Last edit: 8 years 9 months ago by Brian.
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