Prospective members unable to send emails to executive mailing list

Hi,

I'm the current VPPR of University of Canberra Toastmasters. When we have people with specific queries (such as prospective members, or UC Life, the people who oversee clubs on campus), it seems logical to have officers-5070@toastmastersclubs.org as a point of contact. If people could send emails there then every executive member would receive them, and the appropriate person could respond. However, it seems this address is locked as an internal communication channel, and blocks all emails from anyone not on the list.

They receive an email that reads:

"You do not have the right permissions to send an email to this address (officers-5070@toastmastersclubs.org) from example@gmail.com.Be sure your "From" address in your email client is the same as your address in your toastmastersclubs.org member profile."

My question is, are we obliged to create a specific club email address on Gmail, Outlook, etc. just to facilitate incoming communications, or can this permissions issue be fixed by someone in the FreeToastHost support team?

they can send to your contact email address if it is activated or to the individual officer email alias. The members and officers list will remain locked to members only.,

How do we activate the contact email address then?

Please read the documentation on this site
support.toastmastersclubs.org/doc/item/email-and-contact-forms