Migrating to FTH4
Your club admin received the instructions to update their admin password to access FTH4. (FTH3 admin passwords will NOT work in FTH4). Follow the instructions in the email and use 'Member sign in' in the top right corner to access the Club Admin account.
If you are not sure who the club admin is, in your member account; look at 'Club Officers and Members' > "Club Email addresses". The LAST item in this list is the person who is currently listed as your club admin.
If this is not correct, please complete and submit this form to change your club admin:
www.toastmastersclubs.org/welcome/change-admin/
Log In Issues
- lisa.mcintyre@state.co.us
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Log In Issues
8 years 1 week ago
Club #3499473,
statelyspeakersdenver.toastmastersclubs.org/
One of the club members is having issues logging in, she sent me the following details;
What happens is:
- I go to the site and click on Member Login;
- I enter my login & get a message saying my password is invalid, so then
- I login with the password field blank, to prompt the password reset email to be sent; then
- I click on the link in the password reset email, and get taken to the website again, with the reset password pop-up window;
- When I try to reset my password, I get an "invalid password" message (see attached screen shot), but it doesn't tell me why it's invalid.
- I'm able to click the "Close" button for the pop-up window, without actually resetting my password, and access the site.
I sent her the directions to reset her cookie setting (attached), but she said the same issue is still happening.
Can you please help?
Thanks!
One of the club members is having issues logging in, she sent me the following details;
What happens is:
- I go to the site and click on Member Login;
- I enter my login & get a message saying my password is invalid, so then
- I login with the password field blank, to prompt the password reset email to be sent; then
- I click on the link in the password reset email, and get taken to the website again, with the reset password pop-up window;
- When I try to reset my password, I get an "invalid password" message (see attached screen shot), but it doesn't tell me why it's invalid.
- I'm able to click the "Close" button for the pop-up window, without actually resetting my password, and access the site.
I sent her the directions to reset her cookie setting (attached), but she said the same issue is still happening.
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Can you please help?
Thanks!
- Brian
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