Migrating to FTH4

Your club admin received the instructions to update their admin password to access FTH4. (FTH3 admin passwords will NOT work in FTH4). Follow the instructions in the email and use 'Member sign in' in the top right corner to access the Club Admin account.

If you are not sure who the club admin is, in your member account; look at 'Club Officers and Members' > "Club Email addresses". The LAST item in this list is the person who is currently listed as your club admin.

If this is not correct, please complete and submit this form to change your club admin:
www.toastmastersclubs.org/welcome/change-admin/

New Member cannot log into our site

  • k2dneumi
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Re: New Member cannot log into our site

3 years 2 weeks ago
#91444
I sat next to him while he opted in.  But when he went to our site and tried to enter his name, email or other his name did not come up for him to enter a password.  I can see him in the member's list with a line through his name.  It makes no sense but he is very frustrated.
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  • RichardT
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Re: New Member cannot log into our site

3 years 2 weeks ago
#91446
As long as that line is through a name the opt-in has not occurred and the site login is not yet enabled.

When the 'Agree' link is clicked in the opt-in email a confirmation screen will appear.

support.toastmastersclubs.org/doc/item/browsing-and-logging-in

Also; your site is set to automatically send the New Member Welcome email upon opt-in. (Membership Management >  Settings)

support.toastmastersclubs.org/doc/item/new-member-welcome

These are the two items to check for confirmation of a successful opt-in.
Richard Taylor
TM Club #7045
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  • k2dneumi
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Re: New Member cannot log into our site

3 years 2 weeks ago
#91457
Ok, we have another meeting tonight.  I will try again to send him the opt-in email while we are together and report back sometime tomorrow.

Kathy
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  • k2dneumi
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Re: New Member cannot log into our site

3 years 2 weeks ago
#91461
I deleted him from our Ste. Entered him again exactly how he was listed in TI. Resent the opt in letter and it worked!  Thanks for your sleuthing!!

Kathy
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  • k2dneumi
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Re: New Member cannot log into our site

3 years 2 weeks ago
#91462
Topic can be closed!!
The following user(s) said Thank You: SteveTheTechie
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