Migrating to FTH4

Your club admin received the instructions to update their admin password to access FTH4. (FTH3 admin passwords will NOT work in FTH4). Follow the instructions in the email and use 'Member sign in' in the top right corner to access the Club Admin account.

If you are not sure who the club admin is, in your member account; look at 'Club Officers and Members' > "Club Email addresses". The LAST item in this list is the person who is currently listed as your club admin.

If this is not correct, please complete and submit this form to change your club admin:
www.toastmastersclubs.org/welcome/change-admin/

member deleted from website

  • Susan B
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member deleted from website

3 years 6 days ago
#91515
Hello,
I'm VP of Ed for the Clackamas Stepping Stones club #3697. I have a member in good standing, John Waters, who is no longer able to log into the club website nor receives emails generated from the website. However, his name is still on the drop down menu in the editing function of the weekly agendas. He also doesn't receive emails sent to members@steppingstonestm.com
Our website is steppingstonestm.com
Can you let me know how he can be permitted access to the website again?
Thank you for your help.
Susan
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  • NSB
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Re: member deleted from website

3 years 6 days ago
#91517
Please provide your club name and number...
Nancy
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Re: member deleted from website

3 years 6 days ago
#91518
Here it is again. It was in my message.
Clackamas Stepping Stones #3697
steppingstonestm.com
Susan
 
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  • NotLiable
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Re: member deleted from website

3 years 6 days ago
#91528
Hi,
I ran a couple e-mail checks and they didn't complain.  His e-mail address is also not found in the bounce log.
Did he try the "I forgot my password" procedure where he just types in his name on the login screen then selects Authenticate/Login?

See support.toastmastersclubs.org/doc/item/b...n#forgotten-password
Art
 
Arthur Farnsworth, DTM, PM4
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Re: member deleted from website

3 years 3 days ago
#91560
it looks like his provider is blocking email from our server.
He will have to talk to his provider and have the email addresses server.toastmastersclubs.org and agenda@toamstmastersclubs.org added to his safe / whitelist.
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant and Developer for FreeToastHost
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