Migrating to FTH4

Your club admin received the instructions to update their admin password to access FTH4. (FTH3 admin passwords will NOT work in FTH4). Follow the instructions in the email and use 'Member sign in' in the top right corner to access the Club Admin account.

If you are not sure who the club admin is, in your member account; look at 'Club Officers and Members' > "Club Email addresses". The LAST item in this list is the person who is currently listed as your club admin.

If this is not correct, please complete and submit this form to change your club admin:
www.toastmastersclubs.org/welcome/change-admin/

New Member receives opt-in email with no links

  • EastwoodTM
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New Member receives opt-in email with no links

1 year 6 months ago
#94806
We added new member Jenny with her qq.com email under eastwoodtm.toastmastersclubs.org Membership Management - Members on 20 March.
On 23 March, Jenny opened the email. Her email (attached) has no link to approve or decline.
Please help to get her added.
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  • Pam
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Re: New Member receives opt-in email with no links

1 year 6 months ago
#94810
Could this be her mail service removing links?  
Please ask her to whitelist / add @toastmastersclubs.org as a safe sender. See documentation here:  support.toastmastersclubs.org/doc/item/e...embers-receive-email , and then try sending again.  
Do the other addresses awaiting opt in on your membership list behave the same way?
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VPE & Webmaster Redlands Toastmasters 2026-2027 redlands.toastmastersclubs.org/
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Re: New Member receives opt-in email with no links

1 year 6 months ago
#94821
Hi,

I asked her to check safe sender.

I also asked her to send a Contact Us form and mark the Checkbox to be included in future emails to see if it adds her to Prospects.
I received the normal email when someone contacts us, but it didn't add her email address to membership Management - Prospects.
Can you check why it didn't add her to Prospects?

No other addresses have reported issues on opt in.

Thanks!
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Re: New Member receives opt-in email with no links

1 year 6 months ago
#94822
The system doesn't allow duplicate email addresses - you'll have to delete the "pending / strike-out" version first, then get her to use the contact form.

If Jenny still isn't getting links after making us a safe sender, she will have to contact her email provider.
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Re: New Member receives opt-in email with no links

1 year 6 months ago
#94831
Safe sender didn't seem to work - all links removed.

We're trying a different email address.
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  • RichardT
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Re: New Member receives opt-in email with no links

1 year 6 months ago
#94849
I have QQ Mail and poked at it a bit. Same behavior as described; no links even with our server in the whitelist. The email behaves like the client is set for plain text but it's not.

The links are actually in the body of the email, they're just not being displayed. I viewed the source and copied the 'AGREE' link, dropped it in a browser and successfully opted-in. Once I did that I received my club's welcome email containing hyperlinks. 

If she prefers to use QQ Mail she can try this crude work-around.

Upper right hand corner of QQ Mail window click 'More Options' then 'Original Format'.

The mail header will open in a new tab. Look for the following and copy the 'AGREE' hyperlink.
Code:
If you AGREE to allow your contact information to be stored & used as described, click the following: <copy this entire address>

Then paste that address into a new browser window.
Richard Taylor
TM Club #7045
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