Member Can't sign in the chapter website

Hi
I have a member who's name is Christopher Leger. He is not able to get into site. I can't login with name and general password we have. What should I do? Thank you for your attention, Shahi
4887.toastmastersclubs.org/

1) there is no such thing as a general password with FTH each member creates their own password for their personal account.

2) Chris has not clicked the opt-in link in the email that was sent to the email address you entered when he was added to your club site.