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Former Member Still Receiving our Meeting Agendas

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Re: Former Member Still Receiving our Meeting Agendas

6 years 8 months ago
#75563
Thanks all for help. I checked the first theory and Trixie is not set up in any secondary email for any current member, including our placeholder member named Guest. I also checked every Admin tab to make sure her email is not input anywhere and it is not. She was actually only a member of the club for maybe 3 months and was never an officer of our club. I will now verify the second theory of someone setting up forwarding instructions in their personal email. This is a strange one. Also, Trixie emailed me that this is not happening every time. If forwarding instructions were set up in their personal email, wouldn't the email come from that person or would it still look like it is coming from the club itself? Thanks for all of your help in this matter. - Dan
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Re: Former Member Still Receiving our Meeting Agendas

6 years 8 months ago
#75564
We will need the actual email internet header so we can see the exact path the email has taken to get to your former member.

You also still have not provided the email address you are talking about.
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant for FreeToastHost
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Re: Former Member Still Receiving our Meeting Agendas

6 years 8 months ago
#75566
I am working on getting the email address in question. She has not provided that to me yet. I will see if she will forward me an example of a meeting agenda email. Thanks for your help.
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Re: Former Member Still Receiving our Meeting Agendas

6 years 8 months ago
#75567
We need the email header from her. Getting the header after the forwarding to you will not work.
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant for FreeToastHost
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Re: Former Member Still Receiving our Meeting Agendas

6 years 8 months ago
#75570
Got it. I have sent a request to her to take a snip-it of the header or print it out and take a pic. I told her that I would keep her email private, so I will need a private way of sending you that rather than this public forum. I hope to hear from her soon. Thanks for all of your help. - Dan
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Re: Former Member Still Receiving our Meeting Agendas

6 years 8 months ago
#75583
Hello all. I am being told now that this is not happening anymore. I was told it was by a third party in our club, so I decided I need to go to you guys for help. My first fix on the issue awhile back was to delete her profile email entirely from our website. Anyway, I apologize for the time you had to spend on this. I don't know how this resurfaced as a potential issue, but thanks again for all of your help over the last couple of days and all of your hard work maintaining FTH. - Dan
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