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Support request locked but unsolved
- NotLiable
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Support request locked but unsolved
5 years 5 months ago
Hi,
"1 month 3 weeks ago" I submitted a support post titled "Delete button not working on Follow-Up Tracking Tool window," #79682. Checking this morning, I see that the issue remains extant, but it's marked as "Locked." What does this mean with regard to addressing the detected problem in the Follow-Up Tracking Tool where the trash can button doesn't work?
Arthur
"1 month 3 weeks ago" I submitted a support post titled "Delete button not working on Follow-Up Tracking Tool window," #79682. Checking this morning, I see that the issue remains extant, but it's marked as "Locked." What does this mean with regard to addressing the detected problem in the Follow-Up Tracking Tool where the trash can button doesn't work?
Arthur
Arthur Farnsworth, DTM
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- Brian
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Re: Support request locked but unsolved
5 years 5 months ago
Can you outline the steps you are taking before clicking on the delete button. and what is the error after you click on the delete button
Thank you,
Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940
Technical Support Consultant for FreeToastHost
Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940
Technical Support Consultant for FreeToastHost
The topic has been locked.
- NotLiable
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Topic Author
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- FreeToastHost Ambassador
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- Posts: 265
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Re: Support request locked but unsolved
5 years 5 months ago
Sure!
See screen shot attached.
Arthur
- Log in as admin (club #9376)
- Launch admin console and select Membership Management
- Select the Prospects list
- Click on the Follow-Up button to the right of someon'e name
- Click on the blue trash can icon to the right of the person's name
See screen shot attached.
Arthur
Arthur Farnsworth, DTM
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- Brian
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- Posts: 10958
- Thanks: 3648
Re: Support request locked but unsolved
5 years 5 months ago
I will pass this on to the programmer, for now use the membership management pull down to delete anyone from any list.
Thank you,
Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940
Technical Support Consultant for FreeToastHost
Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940
Technical Support Consultant for FreeToastHost
The topic has been locked.
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