Unable to login or change the password as Site Admin

When I try to log in as admin, I type my club number (964) and password, and I get the message "Club number or password is incorrect." Other officers are having the same issue.

I know the club number is correct, therefore the admin password isn't working.

I click the link marked "Did you forget your password?" and I get the message "A login key was sent to the administrator e-mail address on file." I have tried several times, however, no such link ever arrives in my email in box or spam folder.

I need some help getting this problem resolved.

RB

Did you check your spam folder to see if it was there?

Thank you for your reply.

Yes, I checked the spam folder. No login key.

RB

You aren't the admin, Jennifer (VPE) is. The message will go to her email address.

OK, thanks. I'll get with her and we'll try to figure it out.

RB

You are not the site admin, please contact the site admin to have the site password reset.

Club Number: 964
FTH Club Name: Greenville Toastmasters - Greenville, SC #964
Club Domain:
Club Alias:
Admin Name: Jennifer Lathrop
Admin Email: xxxxxxxxxx@gmail.com