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Unable to login to our club website from the company network

  • caltgilbers
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Unable to login to our club website from the company network

11 years 9 months ago - 11 years 4 months ago
#37933
Hello,

I am the IT Manager at Royal Oaks Lifecare Community and we are unable to login to our club site from the company network. Our club website is royaloaks.toastmastersclubs.org/ our member id is 3335517.

I have been working the Cisco network and firewall team this week and last to determine where the issue with the Toastmasters Website is coming from and after extensive testing, tracing, and analyzing logs files the Cisco team has found it is not an issue with our network but it is coming from the Toastmaster’s server. Can someone from your network admin team please contact me and I can share the information from Cisco with you so we can get this issue resolved for our users.

thank you,
Last edit: 11 years 4 months ago by caltgilbers.
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  • SteveTheTechie
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Re: Unable to login to our club website from the company network

11 years 9 months ago
#37934
Do you have an IP address that we can check to see if it is blocked on our server?
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Re: Unable to login to our club website from the company network

11 years 9 months ago
#37936
We will need the internet IP address you are accessing from you can get it from

www.whatismyip.com/
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant for FreeToastHost
The following user(s) said Thank You: SteveTheTechie
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  • caltgilbers
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Re: Unable to login to our club website from the company network

11 years 9 months ago - 11 years 5 months ago
#37939
Our IP is . We are not blocked from getting to the website, the issue occurs after we try to login. We can get to the homepage, click login, enter our credentials, then it spins and does not go to the logged in homepage. I can send you the email from Cisco if you provide your address. My phone number is 623-815-4163.
Last edit: 11 years 5 months ago by caltgilbers.
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Re: Unable to login to our club website from the company network

11 years 9 months ago
#37944
Sorry we do not provide telephone support.
I can log into your site royaloaks.toastmastersclubs.org with no issues.
Can you log into your site from home?

You can PM me the email from Cisco.
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant for FreeToastHost
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Re: Unable to login to our club website from the company network

11 years 9 months ago
#37945
Yes, I can login to the site from home, but not from our corporate network. This is what cisco said " From the perspective of the ASA the server on the outside is ending the connection not allowing to continue with the next GET."
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