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My member can't log in

  • SteveTheTechie
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Re: My member can't log in

10 years 11 months ago
#49597
tell her to try typing her complete email address in and then her password... ignore the drop down.
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  • LindaMann
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Re: My member can't log in

10 years 11 months ago
#49633
1303443 wrote: Morning,
I added a new member recently as a site admin, pushed her the email to make a password. She did so, her name appears in the dropdown, but when she tries to put in her password it says

You have errors in your form below

How can I fix this?

When she clicks on the link that comes to her and it takes her to the website; is she going to her profile and making up a password? I have some members having the same problem, however, it is because they are not creating a password when they click on that link and in the website...

I hope this makes sense....

Sit with them the first time and walk them through it, maybe...

Linda
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  • SteveTheTechie
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Re: My member can't log in

10 years 11 months ago
#49638
LindaMann wrote:
1303443 wrote: Morning,
I added a new member recently as a site admin, pushed her the email to make a password. She did so, her name appears in the dropdown, but when she tries to put in her password it says

You have errors in your form below

How can I fix this?

When she clicks on the link that comes to her and it takes her to the website; is she going to her profile and making up a password? I have some members having the same problem, however, it is because they are not creating a password when they click on that link and in the website...

I hope this makes sense....

Sit with them the first time and walk them through it, maybe...

Linda

This is good information. Perhaps I should not let them be logged in until they set the password. ;)
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