Important: when posting, please provide your Club Number at a minimum, and as many details as possible.
For further info, please read This page before posting.

My member can't log in

  • 1303443
  • 1303443's Avatar Topic Author
  • Offline
  • New Member
  • New Member
  • Posts: 6
  • Thanks: 0

Re: My member can't log in

10 years 11 months ago
#49585
I am so sorry!

1303443.toastmastersclubs.org/

It was a typo
1303443
Club number 1303443
The topic has been locked.
  • Brian
  • Brian's Avatar
  • Offline
  • Administrator
  • Administrator
  • Posts: 11485
  • Thanks: 3747

Re: My member can't log in

10 years 11 months ago
#49587
The emails are being sent to her, have her check her spam box


May 18 13:47:03 toastmastersclubs sendmail[2802]: t4IDl0cq002799: to=<ramrath63@hotmail.com>, ctladdr= (501/502), delay=00:00:03, xdelay=00:00:02, mailer=esmtp, pri=120812, relay=mx2.hotmail.com. [65.54.188.72], dsn=2.0.0, stat=Sent ( <201505181347.t4IDl0cq002799@toastmastersclubs.org> Queued mail for delivery)
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant for FreeToastHost
The topic has been locked.
  • SteveTheTechie
  • SteveTheTechie's Avatar
  • Offline
  • Emeritus
  • Emeritus
  • Posts: 11492
  • Thanks: 3057

Re: My member can't log in

10 years 11 months ago
#49588
Also, since she is using Hotmail which gives us some headaches, please have her refer to the following doc, particularly the section on outlook.com/Hotmail.com: support.toastmastersclubs.org/doc/item/e...embers-receive-email
The topic has been locked.
  • 1303443
  • 1303443's Avatar Topic Author
  • Offline
  • New Member
  • New Member
  • Posts: 6
  • Thanks: 0

Re: My member can't log in

10 years 11 months ago
#49589
She's receiving the emails, but she is unable to log into the website, for instance, to sign up for a role on the website.
Club number 1303443
The topic has been locked.
  • SteveTheTechie
  • SteveTheTechie's Avatar
  • Offline
  • Emeritus
  • Emeritus
  • Posts: 11492
  • Thanks: 3057

Re: My member can't log in

10 years 11 months ago - 10 years 11 months ago
#49590
Make sure her cookies are set correctly. If they are not, she will get logged out. The system will "forget" that she is logged in.
Last edit: 10 years 11 months ago by SteveTheTechie.
The topic has been locked.
  • 1303443
  • 1303443's Avatar Topic Author
  • Offline
  • New Member
  • New Member
  • Posts: 6
  • Thanks: 0

Re: My member can't log in

10 years 11 months ago
#49594
Would it prevent her from logging in? Her name drops down when she starts typing it, she clicks it, enters her password, and clicks log in. That is when she gets the error message.
Club number 1303443
The topic has been locked.
Moderators: BrianHeniPamrhtaylor3marc33NotLiableNSBjgavinLcala305peterb323DebbieT
Time to create page: 0.144 seconds