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My member can't log in

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10 years 2 months ago #49585 by 1303443
Replied by 1303443 on topic My member can't log in
I am so sorry!

1303443.toastmastersclubs.org/

It was a typo
1303443

Club number 1303443
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10 years 2 months ago #49587 by Brian
Replied by Brian on topic My member can't log in
The emails are being sent to her, have her check her spam box


May 18 13:47:03 toastmastersclubs sendmail[2802]: t4IDl0cq002799: to=<ramrath63@hotmail.com>, ctladdr= (501/502), delay=00:00:03, xdelay=00:00:02, mailer=esmtp, pri=120812, relay=mx2.hotmail.com. [65.54.188.72], dsn=2.0.0, stat=Sent ( <201505181347.t4IDl0cq002799@toastmastersclubs.org> Queued mail for delivery)
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10 years 2 months ago #49588 by SteveTheTechie
Also, since she is using Hotmail which gives us some headaches, please have her refer to the following doc, particularly the section on outlook.com/Hotmail.com: support.toastmastersclubs.org/doc/item/e...embers-receive-email
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10 years 2 months ago #49589 by 1303443
Replied by 1303443 on topic My member can't log in
She's receiving the emails, but she is unable to log into the website, for instance, to sign up for a role on the website.

Club number 1303443
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10 years 2 months ago - 10 years 2 months ago #49590 by SteveTheTechie
Make sure her cookies are set correctly. If they are not, she will get logged out. The system will "forget" that she is logged in.
Last edit: 10 years 2 months ago by SteveTheTechie.
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10 years 2 months ago #49594 by 1303443
Replied by 1303443 on topic My member can't log in
Would it prevent her from logging in? Her name drops down when she starts typing it, she clicks it, enters her password, and clicks log in. That is when she gets the error message.

Club number 1303443
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