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Can't access existing site

  • Teresathompson
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Re: Can't access existing site

10 years 11 months ago
#50316
I you're trying to say look at the 2 emails in the popup, they're both listed as the previous admin. Please see attached
Teresa Thompson, CC, ALB
www.linkedin.com/pub/teresa-thompson/a4/672/72b
Digital Toast - Club 1498774
Incoming Area Director, District 55, Area K61
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  • Brian
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Re: Can't access existing site

10 years 11 months ago - 10 years 11 months ago
#50317
then you did not read the instructions I sent you please read this doc.
support.toastmastersclubs.org/doc/item/w...-no-longer-available
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant for FreeToastHost
Last edit: 10 years 11 months ago by Brian.
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  • Teresathompson
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Re: Can't access existing site

10 years 11 months ago - 10 years 11 months ago
#50318
Please help me and see if I'm missing something:

When previous administrator is no longer available
What to do when you can't contact your previous admin
Maybe your previous admin has left the club and hasn't arranged for a replacement, or hasn't handed over the login details when asked. Either way, you can regain access to the site by requesting a change of administrator.
First, make sure that your club contact email address is up to date on the Toastmasters International website.






Let the owner of that address know that a confirmation email will be coming from FreeToastHost and to click on the "confirm" link when it arrives. **Did this for myself/my own email
Click on the link near the bottom of the "login as site admin" form. This will take you to www.toastmastersclubs.org/change/ Fill in the details as requested.




The confirmation email goes to the existing administrator and the contact email listed with TI.
Once the change has been approved, you will get an email with a link in it. Click on the link to access the site as admin.
When you've done this, open the admin console and check the administrator details. Change the password if you wish.




As far as I can tell, I should have done everything asked of me for these steps, and I did it 2 days ago and am still not seeing my own email in the change request for either of the 2 address options.
Teresa Thompson, CC, ALB
www.linkedin.com/pub/teresa-thompson/a4/672/72b
Digital Toast - Club 1498774
Incoming Area Director, District 55, Area K61
Last edit: 10 years 11 months ago by Teresathompson.
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  • LindaMann
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Re: Can't access existing site

10 years 11 months ago
#50319
Try contacting TI and see if the change went through on their end. Once that happens, try again with the change on Freetoasthost.

Linda

PS. Be patient; it takes TI awhile to update. I believe they only go into the websites to change things, once a week.
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Re: Can't access existing site

10 years 11 months ago
#50320
Thank you Linda, I will try this.
Teresa Thompson, CC, ALB
www.linkedin.com/pub/teresa-thompson/a4/672/72b
Digital Toast - Club 1498774
Incoming Area Director, District 55, Area K61
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  • SteveTheTechie
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Re: Can't access existing site

10 years 11 months ago
#50322
If you get tired of waiting on TI, you should know that I just made a code change to also send the approval email to club presidents for any *new* admin change requests. Thus, if you wanted us to cancel the pending change request, you could create a new one via the change form which should also send the approval email to your club president as an alternate. (probably quicker to get the approval done that way)
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