Member gets "Message Not Delivered" when replying to the members@ email

I have double checked that the member is replying to the email message from the email listed on the club website. Email is sent to members-3214758@toastmastersclubs.org.

When he replies he gets the following back:

From: server@toastmastersclubs.org
Date:12/08/2015 5:54 PM (GMT-06:00)
To: trcollins1988@gmail.com
Subject: Message Not Delivered: RE: [ACH TM ] RE: [ACH TM ] Re: [ACH TM ] RE: [ACH TM ] Meeting tonight Roles

toastmastersclub3214758onbehalfofnataliemitchell,cc appears to be an invalid email address. If you believe this is incorrect, please visit support.toastmastersclubs.org and post a support request message.

Thank you for your time looking into this.
Jamie Pickering
Club #3214758

If he is using the "reply to" function in his email program, the "To" address should display as either the address of the member he is replying to, or members-3214758@toastmastersclubs.org (depending on the option your club has chosen for replies to member emails.

It seems to me that he has somehow got the alias linked to the sender in the "To" box. That is not a valid address.

Please ask him to try opening the original email again and using the "reply to" function - see what shows in the "To" box

I apologize for the delay in my response. I have more information.
It turns out that no one in the club can reply to the Agenda email. It's not the member email as first suspected, that one works fine.

When replying to an agenda email, the To = agenda.601325-3214758@toastmastersclubs.org
In my gmail account I get the following:



The original message was received at Mon, 14 Dec 2015 21:07:49 GMT
from mail-lf0-f43.google.com [209.85.215.43]

---

The following addresses had permanent fatal errors

---

|/etc/tcmail.pl
(reason: 255)
(expanded from: <agenda.601325-3214758@toastmastersclubs.org>)

---

Transcript of session follows

---

Status: 500
Content-type: text/html

<h1>Software error:</h1>
<pre>Can't locate object method "message" via package "Wide character in subroutine entry at /usr/local/share/perl5/Email/Sender/Transport/SMTP.pm line 218.
" (perhaps you forgot to load "Wide character in subroutine entry at /usr/local/share/perl5/Email/Sender/Transport/SMTP.pm line 218.
"?) at /etc/smrsh/tcmail.pl line 781.
</pre>
<p>
For help, please send mail to this site's webmaster, giving this error message
and the time and date of the error.

</p>
[Mon Dec 14 21:08:02 2015] tcmail.pl: Can't locate object method "message" via package "Wide character in subroutine entry at /usr/local/share/perl5/Email/Sender/Transport/SMTP.pm line 218.
[Mon Dec 14 21:08:02 2015] tcmail.pl: " (perhaps you forgot to load "Wide character in subroutine entry at /usr/local/share/perl5/Email/Sender/Transport/SMTP.pm line 218.
[Mon Dec 14 21:08:02 2015] tcmail.pl: "?) at /etc/smrsh/tcmail.pl line 781.
554 5.3.0 unknown mailer error 255

Final-Recipient: RFC822; agenda.601325-3214758@toastmastersclubs.org
X-Actual-Recipient: X-Unix; |/etc/tcmail.pl
Action: failed
Status: 5.0.0
Diagnostic-Code: X-Unix; 255
Last-Attempt-Date: Mon, 14 Dec 2015 21:08:02 GMT



Thank you for your help!

We do not support "Wide character" just the characters supported by UTF-8 single byte.

Brian -
Thank you for such a quick response.
Can you please explain what you mean by your statement:

"We do not support "Wide character" just the characters supported by UTF-8 single byte."

What do you mean? Is there something I need change? What am I looking for?

We see this when people are using a foreign language in their emails.