New Member not receiving email to activate account

Hi, we have a new member in Club #4449 that has not received her welcome email with the link to activate her account:

Samriti Malhotra - samriti0202@gmail.com

Thanks!
John Prestigiacomo
Treasurer - jprestigiacomo1@gmail.com

I resent the welcome email and can see their email service accepted the email. Have them check their junk box

Feb 15 01:33:42 toastmastersclubs sendmail[887]: 11F1Xfki000884: to=<samriti0202@gmail.com>, ctladdr= (501/502), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=122169, relay=gmail-smtp-in.l.google.com. [173.194.175.26], dsn=2.0.0, stat=Sent (OK 1613352822 f11si9066306qtx.216 - gsmtp)

Is it the Welcome Email or the Opt-In Email??? Those are two distinct emails to us. Only the Opt-In Email contains the opt-in link for activation.

It's the opt-in email. Her name is still shown in strikethrough on our website.

Ok, you can re-send the Opt-in email. Look for that tool on the drop-down menu of tools in Membership Management. I would suggest that you let your member know when you are sending it so they can watch for it. Bear in mind that that email tends to get sent slower from the server on busier days, typically the beginning of the week.