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Email bouncing for one member

  • plustig
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Email bouncing for one member

4 years 7 months ago
#85115
One of the members email kept bouncing so I went into member management and it was some weird email. I changed it to his accurate email which matches the one on TM.org. I get a message now every time I try to send to member@...or officers@... That his email has bounced too many times and to come here and request support. He does not have any other email to use. Thankful for your help on this matter.
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  • SteveTheTechie
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Re: Email bouncing for one member

4 years 7 months ago
#85116
We need the email address so that we can remove it from our bounce log.
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  • Brian
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Re: Email bouncing for one member

4 years 7 months ago
#85118
If you do not provide your club number every time there is nothing we can do for you.

If you are reporting an is with a member we need a first name

If you are reporting an issue with an email we need the email address.
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant for FreeToastHost
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Re: Email bouncing for one member

4 years 7 months ago
#85119
trentalansmith@gmail.com

Club number 2166
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Re: Email bouncing for one member

4 years 7 months ago
#85120
1) Your VPPR is part of your contact form/email and will receive spam. They need to click the "This is spam" link in the email so that email address cannot email them again.

2) this is why
Code:
Your email message to trentalansmith@gmail.com could not be delivered and was returned to the FreeToastHost server. Details are as follows: Recipient Email Address: trentalansmith@gmail.com Email Subject: EU Business Register 2021/2022 Date Sent: Fri, 27 Aug 2021 11:24:38 +0200 Diagnostic Code: 552-5.7.0 This message was blocked because its content presents a potential Delivery Status: 5.7.0 securityerror Date Last Attempted: Fri, 27 Aug 2021 14:10:49 GMT

3) The Bounce Count for Email Address [trentalansmith@gmail.com] has been reset to zero.
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant for FreeToastHost
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  • SteveTheTechie
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Re: Email bouncing for one member

4 years 7 months ago - 4 years 7 months ago
#85121
Also, your member probably needs to add server@toastmastersclubs.org and agenda@toastmastersclubs.org to the whitelist in their email agent so that it is not bouncing email back to the FTH server. Have them refer to the following doc: support.toastmastersclubs.org/doc/item/e...embers-receive-email
Last edit: 4 years 7 months ago by SteveTheTechie.
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