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Club emails through FTH suddenly bounced back

  • grfxguy
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3 years 11 months ago #85288 by grfxguy
Club emails through FTH suddenly bounced back was created by grfxguy
Up until last week I had no problems receiving club emails through FTH mailer like meeting notices, agendas and other club communications sent through FTH mail system. This week I was informed by our week's Toastmaster that the email she sent to me bounced back with the following message:

=11.0ptThis email address is being protected from spambots. You need JavaScript enabled to view it. appears to be an invalid or non-working recipient email address. (No advertised SMTP servers are accepting mail.)
 *** Please check the email address to make sure it is not misspelled. ***

Email is correctly spelled, nothing was changed, and I continue to receive email from others to that address. I attached the full email header she sent me.

Thanks for your assistance or any insights you may be able to provide.
Nick Knight
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  • LindaMann
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3 years 11 months ago #85295 by LindaMann
Replied by LindaMann on topic Club emails through FTH suddenly bounced back
That is not your email on the website. Please check that the club has your correct email
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3 years 11 months ago #85296 by grfxguy
Replied by grfxguy on topic Club emails through FTH suddenly bounced back
Hi, Linda,
Thanks for your quick response. I'm not sure what you were looking at but I just checked our club's FTH Membership List and my email is correct. My registration on the International site uses a different email, but that shouldn't matter as FTH mail pulls from club membership list in FTH. I have been receiving club emails at that address for many years. Please see attached image from current club membership list.

Thank you,
Nick
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3 years 11 months ago - 3 years 11 months ago #85306 by SteveTheTechie
Replied by SteveTheTechie on topic Club emails through FTH suddenly bounced back
Nick, as you have one of those email addresses with an atypical domain names, Brian will need to check if it has an associated IP address that is blocked by the server firewall.  Some datacenters associated with email systems show up on spammer blacklists and the server firewall ends up blocking those as a result, but Brian can whitelist the IP address if that is the case.
Last edit: 3 years 11 months ago by SteveTheTechie.
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3 years 11 months ago #85316 by Brian
Replied by Brian on topic Club emails through FTH suddenly bounced back
A server in that IP range has attacked the FTH service with a Wordpress hack and the IP was blocked.
I have removed the block for now but it may come back itthe server is attacked again.
The following user(s) said Thank You: SteveTheTechie
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