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Can't get Zoom authentication email?

  • bluekitdon
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Can't get Zoom authentication email?

3 years 6 months ago
#86983
I have been trying to get an authentication email from Zoom to my treasurer's email so we can establish a zoom account for our club, and it never comes through. Treasurer's email seems to work properly if I send to it from somewhere else. Maybe this is being blocked at the server level? This is for club #1179206. I've double-checked everything on my gmail, don't see it in the spam folder or anything.

Zoom's troubleshooting guide suggests whitelisting some IPs. support.zoom.us/hc/en-us/articles/360032...ive-emails-from-Zoom
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  • Brian
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Re: Can't get Zoom authentication email?

3 years 6 months ago - 3 years 6 months ago
#86985
Sorry but many clubs have blacklisted zoom, if you know the sending domain you can add it to your club whitelist. Or use a non FTH email address to get your authentication,
Last edit: 3 years 6 months ago by Brian.
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  • bluekitdon
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Re: Can't get Zoom authentication email?

3 years 6 months ago
#86989
Thanks. I had to disable the crowdsourced blocklist, as zoom was in there, and add no-reply@zoom.us, @zoom.us to the whitelist in the email security settings. I didn't realize we had control over that. I set SpamAssassin to the lowest score too, but not sure that was necessary, set that back to 5. I finally got the email.

You might want to consider taking that out of the global blocklist; most clubs I know use zoom if they're still meeting virtually.
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  • Brian
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Re: Can't get Zoom authentication email?

3 years 6 months ago
#86993
You can always add to your whitelist as it takes preference.
Zoom also sends a lot of unwanted email once they have your email address.
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  • rhtaylor3
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Re: Can't get Zoom authentication email?

3 years 6 months ago
#86997
You might want to consider taking that out of the global blocklist; most clubs I know use zoom if they're still meeting virtually.
The global blacklist is an automatic conglomeration (crowd source) of all individual club blacklists. It's not an independently editable list. The whitelist precedence that Brian mentioned is how each club can manage that.

support.toastmastersclubs.org/doc/item/reducing-spam

Another option is to use the club's archive email for 3rd party services such as Zoom.

support.toastmastersclubs.org/doc/item/email-settings
Richard Taylor
TM Club #7045
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