New Member Can't Access Website

New Member (Michelle Carpenter) can't get into the Lansing Yawn Patrol website. She has forgotten her password and isn't getting an email to reset it. mcarpenter@dartbank.com.
 

What is your club number?

Sorry. Club number is 3306 (Yawn Patrol, Lansing MI)

I see a successful email delivery to her today in the FTH email logs but it's not a password reset email. The member access log in your site shows that she hasn't yet logged into the site. She did accept the opt-in at some point (there's no strikethrough on her name in Membership Management) so she evidently has previously received email from FTH.

Please ask her to run the password re-set process again;

support.toastmastersclubs.org/doc/item/b...n#forgotten-password

She may also need to white list the FTH address. See instructions here;

support.toastmastersclubs.org/doc/item/e...embers-receive-email

 

We get an error 404 message when we try to open those links.

Click the links do not copy and paste them