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FTH responded to a change in Gmail behavior

Some club's will find some of their member email addresses were replaced by the 'noemail' placeholder. This was caused by a change at Gmail and FTH has made the necessary adjustments to restore function. Affected clubs will need to restore their member's email address. If there is a bounce count error with the address please let us know on the forums.

"on behalf of" name incorrectly showing

  • EastwoodTM
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"on behalf of" name incorrectly showing

7 months 3 weeks ago
#95906
Good day FTH support,

I'm using a generic VPE gmail address to email members on members-xxx@toastmasters.org.
The emails received by members appear as "Toastmasters Club xxx on behalf of <<old VPE name>> <server@toastmastersclubs.org>".
The generic VPE email doesn't have a name associated with it.

Can I change this on our freetoasthost website?
I checked the FTH Membership page and VPE gmail is still listed as "VPE's Email".
The President and Treasurer generic gmails don't have this issue - they appear exactly like the FTH Membership page name.

My first email from our VPE mailbox was on 10 July. Past VPEs didn't email from this mailbox to the member distribution list.

I have screenshots, but can't find an add file button to add.

Thanks,
Melanie
Club 5421290
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  • Heni
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Re: "on behalf of" name incorrectly showing

7 months 3 weeks ago
#95907
This isn't something I've dealt with personally, but I gather that email clients can save the display name associated with the email address and show it even when it's no longer relevant. Gmail is particularly notorious for doing this. In other words, it's likely that the problem is on your own computer and not the FTH server.

Sorry, I don't know specifically how to clear it. You'd need to wait for someone else to chime in.
Clubs #1137486 & #777940
FTH Field Officer, District 112, (NZ North)
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  • Brian
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Re: "on behalf of" name incorrectly showing

7 months 3 weeks ago
#95950
This can be fixed if you go to "contacts.google.com" > "Other contacts" and delete the old contact there.
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant for FreeToastHost
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  • EastwoodTM
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Re: "on behalf of" name incorrectly showing

7 months 1 week ago
#96108
Thanks Heni and Brian

Its fixed - it may have been a previously installed app on that generic VPE email account.
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