~~~ Please read before posting. ~~~

Important: We need your Club Number at a minimum, and as many details as possible.
For further info please read This page before posting.

New Member cannot get past login screen

  • Summer Murphy
  • Summer Murphy's Avatar Topic Author
  • Offline
  • New Member
  • New Member
  • Posts: 2
  • Thanks: 0

New Member cannot get past login screen

14 hours 39 minutes ago
#96895
I am the site admin for Sunrise Toastmasters, club 4262. We are based in North Carolina but have members from several different countries. One of our new members is logging in from China. She has clicked the confirmation link sent by the server and shows as an active member in the membership list. She was able to log in one time and create a password, but since then, every time she tries to log in, her system will not get past the login screen. When she clicks the Member Login button, it brings up the login dialog pop-up, but immediately she gets the spinning wheel of death and the site freezes. She is unable to login at all and has tried it on two different computers with both Chrome and Edge. I also had her clear her cache, but that did not solve the issue. When she tried to disconnect from WiFi on her phone and connect she said the site responded too slowly to be usable. Any other suggestions?

Thanks,
Summer Murphy
Site Admin, Sunrise Toastmasters, club 4262

Please Log in or Create an account to join the conversation.

  • Brian
  • Brian's Avatar
  • Offline
  • Administrator
  • Administrator
  • Posts: 10865
  • Thanks: 3629

Re: New Member cannot get past login screen

8 hours 16 minutes ago
#96941
What is the IP address of her device. Many Chinese IP get blocked because of spam or hacker attempts.

Please Log in or Create an account to join the conversation.

Moderators: BrianHeniPamrhtaylor3marc33NotLiableNSBjgavinLcala305peterb323DebbieT
Time to create page: 0.137 seconds