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FTH not recognising our domain

  • SteveTheTechie
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Re: FTH not recognising our domain

8 years 2 weeks ago - 8 years 2 weeks ago
#72293
(Reopened thread at user's request... the following per PM by user ChrisPetitclerc)
Is there a reason the topic was locked? This is not resolved. You stated that the domain is not broadcasting and then locked me out.
The domain was working fine before. Weird that I now have to change all this with the registrar and its still an issue. Godaddy is a big company. Do you not have a SOP for Godaddy domains to link up with FTH? .

www.watersedgetoastmasters.ca/

Here are the DNS settings at Godaddy.

Records
Last updated 18-09-24 5:05 PM
Type Name Value TTL Actions
A mail.watersedgetoastmasters.ca 50.19.253.65 1/2 Hour Edit
A watersedgetoastmasters.ca 50.19.253.65 1/2 Hour Edit
A www.watersedgetoastmasters.ca 50.19.253.65 1/2 Hour Edit
MX @ mail.watersedgetoastmasters.ca (Priority: 10) 1 Hour Edit
NS @ ns35.domaincontrol.com 1 Hour
NS @ ns36.domaincontrol.com 1 Hour
SOA @ Primary nameserver: ns35.domaincontrol.com. 1 Hour
Last edit: 8 years 2 weeks ago by SteveTheTechie.
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  • SteveTheTechie
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Re: FTH not recognising our domain

8 years 2 weeks ago - 8 years 2 weeks ago
#72294
ChrisPetitclerc:

The forum software will automatically lock a topic after two weeks of inactivity. I posted a message in this thread (and unlocked it) to keep it open for another 2 weeks.

We have told you what to do. My club has a GoDaddy domain, so this is not something foreign to me.

We have the basic directions documented for custom domains. We clearly state that setting up custom domains is an advanced feature.

If you are incapable or unwilling to work with us to resolve your issue or you registrar, then I don't know... maybe you should not have a custom domain??? :pinch:
Last edit: 8 years 2 weeks ago by SteveTheTechie.
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  • Brian
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Re: FTH not recognising our domain

8 years 2 weeks ago
#72295
Your domain is not broadcasting any A zone records you need to contact your registrar support.

the mx record is the only record broadcasting.

watersedgetoastmasters.ca. 3600 IN MX 10 mail.watersedgetoastmasters.ca.
watersedgetoastmasters.ca. 3600 IN NS ns35.domaincontrol.com.
watersedgetoastmasters.ca. 3600 IN NS ns36.domaincontrol.com.
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant and Developer for FreeToastHost
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  • ChrisPetitclerc
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Re: FTH not recognising our domain

8 years 2 weeks ago - 8 years 2 weeks ago
#72349
The domain was working fine. Then when we renewed it at Godaddy it stopped working.

A simple video showing users what to do is all you need. You seem to want to make things as confusing as possible for everyone.
Last edit: 8 years 2 weeks ago by Brian.
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  • Pam
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Re: FTH not recognising our domain

8 years 2 weeks ago
#72352
Chris, we're all volunteers trying to help each other. There are many registrars and we have found that they occasionally change their user interfaces. We don't expect them to notify us of this. We don't have the resources to create videos for each of them, or favour any one of them, and even if we could they would be out of date as the interfaces change.

I looked at your site and I see you don't have your custom website domain recorded in the basic settings tab of the admin console. That was probably cleared when your domain name expired. Put that in, then if all of your registrar settings are as per our guidelines, your site should work correctly.
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