eMail from Eventbrite not showing up Club 1196053

Greetings!

Club 1196053 - Confident Communicators

eMails from Eventbrite are not being forwarded to the assigned club officer.

Specifically, there are a series of emails on 04/17/25
from support@eventbrite.com to vppr@confidentcommunicatorsclub.com
and also
from noreply@order.eventbrite.com to vppr@confidentcommunicatorsclub.com

that did not get forwarded to the assigned officer's email.

The emails from eventbrite also had my email as a cc so I know they were sent to vppr@confidentcommunicatorsclub.com.
I did send multiple test emails to vppr@confidentcommunicatorsclub.com from my email and those were forwarded as expected.

I have added  support@eventbrite.com and noreply@order.eventbrite.com to the whitelist and verified they are not in the blacklist.

Is it possible to see if club 1196053 received any eMails from eventbrite from these addresses and if there was a problem with them?

Thanks in advance!





 

Looks like a case for (Brian) FTH Admin. IPs related to support@eventbrite.com are blocked by FTH due to bot activity.

While Brian can sometimes remove the blocks for specific IP addresses, strictness is required to limit the ability of bad actors to tarnish FTH's IP address and get us added to block lists such as Spamhaus.

FTH recommends that clubs use the Archive Email to sign up with 3rd party services.

See the section on this help doc titled "Club archive email address + login info";

support.toastmastersclubs.org/doc/item/email-settings

Using this method (as opposed to a club member's private email) ensures that access is not lost due to club FTH site admin turnover.

Thank you for the quick response!

I had the idea that eventbrite was blocked. We were able to recover our club account and changed the email to a gmail account.

Its sad that there is so much bad traffic, I see that TI just sent an email flagging a phisng scam.

thanks!