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Regarding lost password request

  • J2KTMmember
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Regarding lost password request

6 years 8 months ago
#74328
I carried out the usual instruction and managed to enter admin. However,I still do not have a password provided for next time I wish to log into the admin. How do i avoid going to 'forget your password' link each time?
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  • Pam
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Re: Regarding lost password request

6 years 8 months ago
#74329
Go to the "Administrator Info" tab on the admin console:
support.toastmastersclubs.org/doc/item/administrator-info
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Re: Regarding lost password request

6 years 8 months ago
#74330
Thank you,Pam,for your very prompt reply. However,I had come to realise too late that I did indeed miss a step in not going to 'Admin Info' to change the password and was trying to figure out how to delete my request on the forum. No matter,all is good.
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Re: Regarding lost password request

6 years 8 months ago - 6 years 8 months ago
#74331
There should never be a reason to have to request a new password each time to access the site. You have something in your computer setting/software that is interfering with the cookies being set by FTH.

1) set up you cookies as per the documentation.
support.toastmastersclubs.org/doc/item/cookie-settings

2) clear your browser cache.
support.toastmastersclubs.org/doc/item/clearing-browser-cache

3) use another browser such as FireFox or Chrome.

If you sill have problems please provide complete details of the messages on the screen and your computer environment.

OS and version
Browser and version
Security software and version.
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant for FreeToastHost
Last edit: 6 years 8 months ago by Brian.
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