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Regarding lost password request

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6 years 4 months ago #74328 by J2KTMmember
I carried out the usual instruction and managed to enter admin. However,I still do not have a password provided for next time I wish to log into the admin. How do i avoid going to 'forget your password' link each time?
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6 years 4 months ago #74329 by Pam
Replied by Pam on topic Regarding lost password request
Go to the "Administrator Info" tab on the admin console:
support.toastmastersclubs.org/doc/item/administrator-info

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6 years 4 months ago #74330 by J2KTMmember
Thank you,Pam,for your very prompt reply. However,I had come to realise too late that I did indeed miss a step in not going to 'Admin Info' to change the password and was trying to figure out how to delete my request on the forum. No matter,all is good.
The following user(s) said Thank You: Pam
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6 years 4 months ago - 6 years 4 months ago #74331 by Brian
There should never be a reason to have to request a new password each time to access the site. You have something in your computer setting/software that is interfering with the cookies being set by FTH.

1) set up you cookies as per the documentation.
support.toastmastersclubs.org/doc/item/cookie-settings

2) clear your browser cache.
support.toastmastersclubs.org/doc/item/clearing-browser-cache

3) use another browser such as FireFox or Chrome.

If you sill have problems please provide complete details of the messages on the screen and your computer environment.

OS and version
Browser and version
Security software and version.
Last edit: 6 years 4 months ago by Brian.
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