Bouncing email

One of our members had an email that kept bouncing but have changed it to her gmail account but I get this message when using members-4354@toastmastersclubs.org   

bonnestroman@d25toastmasters.org was skipped because it has previously bounced too many times. 

The email for Bonne Stoman for club #4354 is now bonnestroman817@gmail.com

What can I do to fix why I keep getting these message and that email goes through to her gmail address.

Diana Patton
diana.patton@hotmail.com

Please see document for helping to ensure an email address does not hit this bounce limit;

support.toastmastersclubs.org/doc/item/e...embers-receive-email

The gmail address doesn't show any issues in the system. We can reset the bounce count for the d25toastmasters email if your club is sure of the validity of the address and the instructions are implemented per the document above.

Perhaps I'm overlooking something but I changed her @d25toastmasters.org email to her gmail so don't know why it acts as if we are still using the @d25toastmasters.org email.  Am I overlooking something?

THANKS!!

She still has the @d25toastmasters.org listed as her secondary email address.  (Look at her member profile)

I'm so sorry to have bothered  you.  I guess I forgot there was secondary email address.  I've never as an admin gone into a member's profile.  I've removed the @d25toastmasters.org email secondary

So sorry to have taken your time but I do appreciate quick response.

Diana Patton