Members being moved to former member list

For about 8 to 9 months now, our members have been moved from the members list, to the former members list. After a person logs in to toast host, and then log off, they receive an email about being a non-members and then lose access. Our administrator has had to go in every week to constantly move members back into the active members list. This is driving members to leave the club, or not use toasthost.  Can you help with this?

Club number required and at least first names of affected members

Thank you Brian.  The Club number for the Marion VA Toastmasters club is 2016056.

Here are the member's names:
Willy Martinez
Dara Shaner
Carla Barnett, DTM, PM2
Michael Neal, PM2
Chrystal T Manning
Amanda Ripley
Patti Howard
Kelley Gates
Roxanne Carson
 

1) When this happens have your club website admin move them back to Active members using the membership tool.

support.toastmastersclubs.org/doc/item/m...nel#membership-tools

2) The link at the bottom of the emails no longer moves them to former member, but sends them an email telling the how to proceed.

3) if the members are still being moved to former members they must have a link saved some where. Make sure they are only using a link like this