Members cannot sign into Toasthost

Can someone form the dream team fix this issue?

You haven't given us any information we can use to help you.  We minimally need your club number.  Which members can't sign in?  
 

We are club # 02785592. The member's name is Gerald Allen. TMI confirmed he's a member.

It seems he hasn't accepted the opt in request sent when he was added to your membership list.  He has been added twice, once entry has no email address.  You can resend the opt-in request - details here: support.toastmastersclubs.org/doc/item/m...nel#membership-tools
Let him know when you do so and ask him to check his junk mail if he doesn't get it.
Please note that your FreeToastHost membership list is not linked to the TI membership list 
 

Nothing is going to SPAM. He has been receiving all the emails sent from me, asking him to accept membership. He has responded to at least 20 or more requests. He has forwarded his requests, so I know he gets all the emails toasthost sends him, whenever I send him a request to join. We've read on the discussions topics that others are having the same issue. Three of us have tried multiple ways to beat this issue, but to no avail. We are all so frustrated and he has almost quit several times.

Me and 2 others have done this step so many times, we all just want to quit TMI. P.S. the support rep at TMI said toasthost was linked to TMI. Very poor support, if not atrocious.