Invalid or non-working email messages

Hi there. Club 8213 here. We're having email bounce problems -- and/or error messages in the Admin Console of FTH -- saying that certain members' email addresses are invalid or non-working. This is not true, as I am able to email them directly with no problem. Also, they've had the same email address for more than 10 years with our club. Nothing has changed. One member (Bob Sackmann) did not receive today's email that generated a bounce, while the other member (Prashant Agarwal) only showed an error in the Admin Console, but he IS receiving emails. He has been a member for 3 years -- with the same email -- and this is the first time I'm seeing any errors about his email in FTH Admin Console.

How to resolve both of these problems?

Bob Sackman's email should work now.

Prashant Agarwal shows he is getting email, What exactly was the error they saw?
 
 

Thanks Brian! What was done to Bob's email -- is it anything I could have fixed?

For Prashant, I saw the following error from August 30 when I logged into the Admin Console:

[Fri, 30 Aug 2024 16:25:57 UTC, FreeToastHost System Warning]

Emails sent to the email address [ prec.prashant@gmail.com ] have bounced too many times and exceeded the FreeToastHost limit for returned emails.  The error information for the last bounced email is as follows:

Your email message to prec.prashant@gmail.com could not be delivered
and was returned to the FreeToastHost server. Details are as follows:

    Recipient Email Address: prec.prashant@gmail.com
    Email Subject: Nedbank Current Account Statement 20240830
    Date Sent: 30 Aug 2024 18:25:43 +0200

    Diagnostic Code: 552-5.7.0 This message was blocked because its content presents a potential
    Delivery Status: 5.7.0 securityerror
    Date Last Attempted: Fri, 30 Aug 2024 16:25:52 GMT

NOTE: This email address may be invalid or non-working and should be changed, deleted, or updated to allow delivery.
    Refer to the following user documentation for other ways that your recipient may be able to use to remedy this problem:
         support.toastmastersclubs.org/doc/item/e...embers-receive-email  

If you have any questions about this, please visit us at support.toastmastersclubs.org .


This automatically generated message is to notify you that this email address ***has been removed*** from the FreeToastHost database to prevent it from causing further bounces.  Places where this email address was cleared are as follows:

Secondary Email Address for Member Prashant Agarwal

Repeatedly attempting to send emails to invalid, non-working email addresses hurts the overall email reputation of the FreeToastHost system and will not be tolerated.

Please ensure that valid, functioning email addresses are in use to prevent further actions of this nature in the future.

Refer to the following user documentation in the future to ensure that your recipients can receive your emails:
support.toastmastersclubs.org/doc/item/e...embers-receive-email

If you have any questions about this warning, please visit support.toastmastersclubs.org

Bob's email service is also used by spammers, so the service was blocked

If You read the message Prashant it says the last email he received was spam and rejected. 5 of those and we stop sending email to the address until we reset the email address bounce count.

An IBM email is marked as a spammer? Wow. Anyway, is that something I could have changed myself in the Admin Console or elsewhere?

Do I need to have Prashant go through these steps for Gmail?   support.toastmastersclubs.org/doc/item/e...embers-receive-email

The mail service IBM uses.

Always a good idea, but gmail has strong but dumb spam prevention. it doesn't look at the originator of the spam just the last server to touch it.