~~~ Please read before posting. ~~~

Important: We need your Club Number at a minimum, and as many details as possible.
For further info please read This page before posting.

How to export or view access logs to follow up on those who can't log in?

  • VPOO
  • VPOO's Avatar Topic Author
  • Offline
  • Junior Member
  • Junior Member
  • Posts: 21
  • Thanks: 1

Re: How to export or view access logs to follow up on those who can't log in?

4 years 8 months ago
#83124
Sorry for the confusion, but 90% of prospects in my 6 past clubs (7850496, 3461760, 6480331, 596430, 770392, and 2410520) don't opt-in within 30 days. Then, we have to track the prospects in Excel to add them back and then show them in-person how to do this. Now that we're sheltering in place we can't even show them in-person and have to rely on video conferencing when their attention spans are "Zoomed" out. Hence, some clubs opt-in on behalf of members, who have signed their application and consented to receiving mailings.

Without knowing who tried to log in, but failed, the VPPR has to track this manually as to which prospects to follow up before they're deleted from the system without notifying the admin or a countdown. If members opted in, they still don't know how to reset their password or log in even with welcome emails, slides with screenshots of what to do, links to support forum tutorials, etc. When clubs grow large enough, the past history of a subset of the members logging in may not be sufficient to track which new members haven't logged in except from role and attendance reports.

This seems to inefficient and frustrating for all parties involved whereby prospects and members slip through the cracks of logging in and officers don't have a easy way to be notified or figure out who hasn't logged in to follow up accordingly. Does anyone else experience this or have suggestions on a better way to ensure prospects opt-in and members log in from the get go?
The topic has been locked.
  • Brian
  • Brian's Avatar
  • Away
  • Administrator
  • Administrator
  • Posts: 10950
  • Thanks: 3643

Re: How to export or view access logs to follow up on those who can't log in?

4 years 8 months ago - 4 years 8 months ago
#83125
1) Every time the site admin logs in they get warning on who has not accepted the opt-in, they need to share the information.
2) Your VP membership needs to educate the prospects that they will be receiving the opt-in email and to click on the accept link.
3) If you VP membership has access to the membership list then they can see who still has the crossed out names and email.
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant for FreeToastHost
Last edit: 4 years 8 months ago by Brian.
The topic has been locked.
  • VPOO
  • VPOO's Avatar Topic Author
  • Offline
  • Junior Member
  • Junior Member
  • Posts: 21
  • Thanks: 1

Re: How to export or view access logs to follow up on those who can't log in?

4 years 8 months ago
#83126
Thanks for the clarification. We set the club gmail account for the admin to avoid the unnecessary notifications. This explains why we may not see the admin message that you're referring to for those who have yet to opt-in or log in.
The topic has been locked.
  • Brian
  • Brian's Avatar
  • Away
  • Administrator
  • Administrator
  • Posts: 10950
  • Thanks: 3643

Re: How to export or view access logs to follow up on those who can't log in?

4 years 8 months ago
#83127
It is a pop up when the site admin logs in. I said nothing about email.
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant for FreeToastHost
The topic has been locked.
  • virtual.parliamentarians
  • virtual.parliamentarians's Avatar
  • Offline
  • Senior Member
  • Senior Member
  • Posts: 59
  • Thanks: 1

Re: How to export or view access logs to follow up on those who can't log in?

4 years 2 months ago
#85224
We've chosen FreeToastHost because it meets most of our needs with the highest return on investment relative to other options especially with regards to responsive, technical support. However, we'd like to bridge gaps in the marketing workflow to comply with regulations (e.g., Federal CAN Spam Act, General Data Protection Regulation) for streamlining processes that maximize effective use of everyone's time.

Currently, officers are overwhelmed with emails, so our club's archive account receives all notifications. However, most prospects ignore opt-in emails from server@toastmastersclubs.org because of automatic filters even when our VPM/VPPR follow up to remind them to click "agree". Thus, we frequently find these prospects are deleted automatically without us knowing which ones we have to re-add to the Membership Management Module unless we tracked this in a separate spreadsheet. This defeats the purpose of using FTH as a centralized resource with minimal redundant files and efforts.

In addition, we struggle with figuring out who to follow up for onboarding on how to use FreeToastHost without the ability to export who hasn't logged in except by marking those who did log in based on the panel view on the website. As a result, we have less than 50% adoption at most clubs, who have yet to see the full potential of FTH with its resources. Can the ability to view or export who hasn't logged in be a feature enhancement?

Virtual Parliamentarians (#7850496)
The topic has been locked.
  • Brian
  • Brian's Avatar
  • Away
  • Administrator
  • Administrator
  • Posts: 10950
  • Thanks: 3643

Re: How to export or view access logs to follow up on those who can't log in?

4 years 2 months ago - 4 years 2 months ago
#85225
You need to educate your officers, members and prospects.
You cannot just add people to the website without telling them to expect the opt-in email.
The opt-in email has nothing to do with logging in, only members receive the second email with instruction on how to log in.
We will not be changing the process.
If a person does not click the accept link their information is removed from FTH and that will not change.
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant for FreeToastHost
Last edit: 4 years 2 months ago by Brian.
The topic has been locked.
Moderators: BrianPamrhtaylor3marc33NotLiableNSBjgavinLcala305Henipeterb323DebbieT
Time to create page: 1.088 seconds