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member is encountering a password error when trying to log in

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member is encountering a password error when trying to log in

12 years 2 months ago
#35439
One of our club members is reporting that they are unable to login to our website from their home lap top. They are encountering no difficulties when logging in on other machines? They have reset their password but still am not able to use the web from home.
They are encountering an error that their password is incorrect?
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Re: member is encountering a password error when trying to log in

12 years 2 months ago - 12 years 2 months ago
#35441
They may have cached a bad password. Have them clear their browser cache / temporary files
support.toastmastersclubs.org/doc/item/clearing-browser-cache

and check that their cookie setting are correct.
support.toastmastersclubs.org/doc/item/i...orer-cookie-settings
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant for FreeToastHost
Last edit: 12 years 2 months ago by Brian.
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