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New members cannot enter passwords

  • Tamsin
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New members cannot enter passwords

11 years 10 months ago
#36830
At least two of our new club members report that from the authentication e-mail they can access our club website, but when asked to submit a password the password is not accepted. They have access from the authentication e-mail, but once logged out, their only option for access is to request a new authentication e-mail. we have crosschecked and the same computer will accept an older members password through the member login.
Tamsin Terry
President Club 1813882 D69, Australia
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  • Brian
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Re: New members cannot enter passwords

11 years 10 months ago
#36832
Sounds like they are using Internet Explorer.

Please have them check their cookie settings to this doc.
support.toastmastersclubs.org/doc/item/i...orer-cookie-settings
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant for FreeToastHost
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