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New Member no being able to be added to our website

  • John Cox, DTM
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New Member no being able to be added to our website

1 year 11 months ago
#92461
Dear Support

We have made several attempts at sending the opt-in email, using alternative emails and deleting and re-adding their details.  For some reason they are not receiving the pending addition to our website notice.

Any suggestions?

John Cox
www.nottinghamtoastmasters.co.uk  

 
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Re: New Member no being able to be added to our website

1 year 11 months ago
#92464
Confirm they are looking in their spam folder and ensure they whitelist the FTH email servers. Instructions are in this document

support.toastmastersclubs.org/doc/item/e...embers-receive-email

We'll need your club number to look into this further. If the member isn't still listed in membership management, please re-add them to we can identity the correct account to check their email address. If more than one person is pending addition, we'll need at least their first name to ensure we review the correct person.
Richard Taylor
TM Club #7045
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Re: New Member no being able to be added to our website

1 year 11 months ago
#92465
Hello Richard

The club number is: 3032977.

The member is Anna Wajdwicz anna_wajdwicz@interia.pl and is listed in Membership Management

We've not had a problem with previous new members.

Regards

John Cox
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Re: New Member no being able to be added to our website

1 year 11 months ago
#92466
Code:
====================================================================================================================================================== SUCCESS (Form Email) Thu 2024/04/04 08:24:53 UTC Club:[3032977] From:[server@toastmastersclubs.org] To:[anna_wajdwicz@interia.pl] CC:[] Subject:[Action Required: Anna Wajdwicz Pending Addition to Robin Hood Speakers' Club (Nottingham) Website] SUCCESS (Form Email) Thu 2024/04/04 11:39:38 UTC Club:[3032977] From:[server@toastmastersclubs.org] To:[anna_wajdwicz@interia.pl] CC:[] Subject:[Action Required: Anna Wajdwicz Pending Addition to Robin Hood Speakers' Club (Nottingham) Website] SUCCESS (Form Email) Thu 2024/04/04 20:07:20 UTC Club:[3032977] From:[server@toastmastersclubs.org] To:[anna_wajdwicz@interia.pl] CC:[] Subject:[Action Required: Anna Wajdwicz Pending Addition to Robin Hood Speakers' Club (Nottingham) Website] SUCCESS (Form Email) Fri 2024/04/05 08:13:19 UTC Club:[3032977] From:[server@toastmastersclubs.org] To:[anna_wajdwicz@interia.pl] CC:[] Subject:[Action Required: Anna Wajdwicz Pending Addition to Robin Hood Speakers' Club (Nottingham) Website] SUCCESS (Form Email) Fri 2024/04/05 11:45:10 UTC Club:[3032977] From:[server@toastmastersclubs.org] To:[anna_wajdwicz@interia.pl] CC:[] Subject:[Action Required: Anna Wajdwicz Pending Addition to Robin Hood Speakers' Club (Nottingham) Website] # Matches=5

The FTH email logs don't show any delivery failures to her address. If she has already checked spam and whitelisted the FTH servers she'll need to ask her email provider for help.
Richard Taylor
TM Club #7045
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