New "FAQs Index" for Online Documentation

Hello Steve,

What I still need help with is how to place a new or changed agenda template into the slot I want it to go into. It alwasy seems to either go to a new slot, or worse it overwrites an existing template. An index for that would help a lot I believe.

Steven Sigrest
TravTalk Toastmasters Club #4418
ssigrest@juno.com

Currently - I have to save after every change I make to an agenda - if I make multiple changes - the last change is lost - it would be good if there was some kind of cache that enabled me to make multiple changes - see how the overall agenda looks like and then hit "Save" once I'm done. This would make a good FAQ.

Adrian Watts
doublec.toastmastersclubs.org
lia.toastmastersclubs.org

FAQs should exist but they should continually mold the official manual. Many program authors rely 100% on forums to provide the users with the operating instructions, and that's a messy and awkward and bad approach. Keyword searches in forums are a very flawed method if the user doesn't happen to know the right terms or jargon, and sometimes they just don't work anyway.

There should be FAQs but every FAQ represents a failure in the original documentation, and those failures should be continually addressed.

As far as my own FAQ requests, I've had a bunch of questions and I would never remember any of them. Probably most people wouldn't remember either. Monitoring FAQs, hence, should be a constant.

Cube wrote: FAQs should exist but they should continually mold the official manual. Many program authors rely 100% on forums to provide the users with the operating instructions, and that's a messy and awkward and bad approach. Keyword searches in forums are a very flawed method if the user doesn't happen to know the right terms or jargon, and sometimes they just don't work anyway.

There should be FAQs but every FAQ represents a failure in the original documentation, and those failures should be continually addressed.

As far as my own FAQ requests, I've had a bunch of questions and I would never remember any of them. Probably most people wouldn't remember either. Monitoring FAQs, hence, should be a constant.

Thanks for your feedback. Sometimes I find that we have the answers to user's questions, but they are buried in the existing docs somewhere. This is *not* a criticism of our existing docs. I am simply pointing to the reality that different people may use different wording and or have a particular question that leads to the same answer already existing somewhere in our docs. Thus, I think this is the value of having multiple types of indexes that help people find answers.

However, you also make a good point that we need to have a good mechanism for quickly addressing information not already in our docs. I tend to think Jane is very good about continuously looking for where our docs can be improved--she has put a lot of very solid effort into that. However, I also realize that sometimes we don't get direct feedback on doc improvements from our users... The "feedback" is in what FAQs people ask that they are not finding the answer to in our existing docs (and existing index) for whatever reason.

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