Member Login Issue

I have been unable to login using my Member ID since Friday (May 24). I can still login as "admin" without issues. When I try to login using my Member ID, there is a very long delay, which ends with display of a JavaScript error citing "badgateway". Even though I was unable to login, I still get the email telling me that I tried to login from an unrecognized device - which I always get, since I always clear all cookies upon browser exit. This problem happens with Internet Explorer, Mozilla Firefox, Chrome, and Safari on iPhone -- all latest versions -- so the problem is not browser specific. Other club members have reported similar problems to me.

Sue Worden DTM
Club 311 (and others)

Which member ID are you referring to?

Did you try your name?
Did you try your email address?

I have no problem getting the drop down with my name - sorry for the terminology confusion, that's what I meant by "Member ID". I select that then enter my password and click the button to login. At that point, the circling "processing/wait" icon appears... but it hangs and does not log me in. Instead, after a long wait, I get an error dialog with the Javascript "badgateway" error.

I belong to multiple clubs, and this is happening to me on all the club websites. It started this past Friday. I thought maybe you folks were doing server maintenance over the holiday weekend or something, so I waited until today and tried again, but continued to have the problem. And, as I stated before, this happened to me using several different browsers.

I spoke to several people at a club meeting tonight who did NOT have this problem today. I haven't tried since this morning, so I'll try again. Possibly, the problem has cleared on its own. I'll let you know.

Just now, I was able to login as a Member on the 311 club website. It seemed to take a VERY long time between when I clicked the button to login and when I was finally logged in. Possibly, the error dialog I received before was an indicator of timeout? Still, when I login as "admin", I don't have this problem -- and it has only rarely in the past taken so long to login as a Member. Something is going on. Any insights as to what?

I was able to log in as you and did not see any errors or issues.

What browser are you using? and what version?
Have you tried clearing your browser cache and cookies?

Mozilla Firefox 67.0 (64-bit)

The other browsers (Internet Explorer, Safari) are on other devices not with me at present so I'll have to check those versions tomorrow. I also tried Chrome (on another device), knowing of the login problems reported with Chrome but just in case.