Several members are not seeing emails from VP Education

Our VP Education is reporting that club members are complaining that they are not seeing the emails that she is sending out via the club email/ Free Toast Host. Please advise what we should/ can do.Elizabeth, Many of the missing email messages are coming from my email to the club email list.  I get the feeling that a number of members don’t see them.  Ted and Kristine, is there anything we can do to see that emails I send to the club aren’t automatically spam-foldered? Or an instruction we can give the club about how to add the club email via my system to an approved sender? I’ve been doing my best communicate things, but a number of people don’t seem to get them, and it is impacting attendance and participation. Thanks, LauraSent from Laura Newton’s iPhone
 On Dec 3, 2025, at 8:24 PM, Elizabeth Amarante <This email address is being protected from spambots. You need JavaScript enabled to view it.> wrote:Hi Laura, I don’t know why I miss these emails lol. Let me see if I can make you a VIP contact so I get them. 
 On Dec 3, 2025, at 8:14 PM, Laura Newton <This email address is being protected from spambots. You need JavaScript enabled to view it.> wrote: Elizabeth, This is what I sent out.  Didn’t you see it? Sent from Laura Newton’s iPhone
Begin forwarded message  From: Laura Newton <This email address is being protected from spambots. You need JavaScript enabled to view it.>
Date: December 1, 2025 at 9:20:54 PM EST
To: This email address is being protected from spambots. You need JavaScript enabled to view it.
Subject: Speak Easy Toastmasters Club meeting Dec 8 with Holiday party after  December 8th    Club Meeting 7:30 pm - IN PERSON      Holiday Social and White Elephant Gift ExchangeFUMCWhite Elephant Gift Exchange Bring wrapped gift - something gently used from home or        item < $20.  Bring a snack to share (note at bottom of agenda)Ugly Sweaters?Dec. 31Half-way point Toastmaster Year Target Completion first half Education Goals Laura Newton

teddy.mertyris@amdocs.com wrote:

Or an instruction we can give the club about how to add the club email via my system to an approved sender? 

support.toastmastersclubs.org/doc/item/e...embers-receive-email

The FTH email log entry for the one referenced in your message;

Concerning issues with other member's emails, we need them on a case by case basis. There are a variety of potential reasons, some that FTH can check, others that the member would have to address with their webhost/email provider/employer IT dept/etc.

Please see this document;

support.toastmastersclubs.org/doc/item/email-troubleshooting

However, like the example above, the FTH email logs don't show any delivery failures to your club members.